Senior Sales Associate - Key Holder

About the role

As a Senior Retail Sales Associate at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations.

Responsibilities

• Engage and serve customers in a fast-paced, sales-driven environment
• Guide customers through a personalized shopping journey
• Leverage tools and product knowledge to meet customer needs
• Support team development and safety protocols
• Contribute to daily store operations

Requirements

• At least 18 years old to be considered for employment with Bob’s
• Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance
• Ability to stand, walk, bend, and reach for extended periods
• Must be mobile throughout the showroom and able to perform in-store tasks as needed

Qualifications

• Ability to engage and serve customers in a fast-paced, sales-driven environment
• Track record of achieving personal or team goals

Skills

• Customer service excellence
• Relationship building and rapport
• Sales engagement and upselling techniques
• Analytical thinking and problem-solving
• Team collaboration and contribution
• Self-leadership and personal accountability
• Effective communication and active listening
• Ability to manage concerns in a service-focused manner

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and Voluntary coverage options
• Pet Insurance and Legal/Financial Planning resources
• Tuition Reimbursement and scholarships for team members and dependents
• On-demand learning and professional development
• Employee Discount on Day 1 and additional merchant discounts

Pay

Not including potential commissions, incentive, bonus, etc. Expected Base Pay: $15.92 hourly advance vs. commission, with uncapped earning potential and estimated annual earnings between $45,000–$75,000.

Schedule

This position is based in-store and requires flexible availability to work a retail schedule.