Senior Sales Associate

Position Overview

The Senior Sales Associate supports the store leadership team in achieving all customer service, sales, ATF requirements, and safety standards while demonstrating outstanding customer service and leadership in the store.

Job Description

• Commitment to the mission of Shoot Point Blank by promoting responsible firearm ownership and usage through an engaged, honest, and knowledgeable team effort.
• Providing outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships.
• Greeting customers and facilitating the customer experience.
• Facilitate cross-selling of complimentary products.
• Inform customers of Shoot Point Blank services, discounts, special offers, sales, and promotions.
• Meet or exceed sales goals.
• Meet or exceed all personal and store metric goals.
• Answer customer questions regarding product pricing, features, and availability.
• Aid in maintaining the store’s visual objectives and housekeeping standards by restocking, straightening merchandise, and ensuring that overall store appearance and cleanliness meets the company’s standards.
• Produce the daily required documents including the 4473 forms, daily gun counts serial audits, position schedule, range, classroom, and course needs.
• Manage store software to create merchandise labels and to stay up to date on daily store sales - actual vs. goals.
• Conduct store opening and closing procedures including cleanliness, register setup, reconciliation, and store security.
• Ensure all proper firearm safety rules are followed.
• Ensure that range maintenance takes place to ensure lanes are working and any issues are addressed if possible.
• If necessary, relay to the manager the parts needed for repair.
• Maintain compliance with all involved government agencies including 4473 and background check processes during the firearm sales process.
• Stay up to date on new products that our customers have interest in.

Desired Skills & Experience

• Possess the following core values: Curious, Passionate, Honest, Adaptable, Confident.
• High School Diploma or equivalent required.
• 1-2 years of customer service/sales experience preferably within a specialty retail environment.
• Ability to understand, recall, and follow complex compliance regulations and the ability to work with highly confidential information.
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
• Communicates with customers to ensure that they are satisfied and that their needs are being met.