Senior Sales Associate

About the role

As a Senior Retail Guest Experience Specialist at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers. You’ll embody The Bob’s Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service and drive sales
• Lead by example on the showroom floor
• Mentor and coach peers
• Set and achieve personal and team goals
• Resolve conflicts and recover services
• Communicate effectively and solve problems
• Promote the brand and engage guests
• Execute the retail showroom

Requirements

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment
• Physical demand: Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted. Ability to move objects up to 50 lbs. with or without reasonable accommodation. Regular movement throughout the store and continuous standing or sitting to perform job functions

Qualifications

• At least 18 years old
• Physical ability to perform job duties

Skills

• Customer relationship building and needs-based selling
• Team collaboration and peer leadership
• Goal setting and self-motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem-solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution

Benefits

Benefits & Perks:

• National Medical, Dental, and Vision Insurance
• Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and your Birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and optional add-ons
• Pet Insurance and Financial Wellness Support
• Tuition Reimbursement and Scholarships for team members and dependents
• Career development through Bob’s Blueprint and Workday Learning
• Employee Discount from Day 1 and Hays Perks merchant savings

Pay

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc.

• Opportunities: Pay: $15.00 - advance against commission

Schedule

This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.