Senior Sales Associate

About the role

As a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to our showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while leveraging tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations.

Responsibilities

• Engage and serve customers in a fast-paced, sales-driven environment
• Guide customers through a personalized shopping journey
• Leverage tools and product knowledge to meet customer home furnishing needs
• Support team development, safety protocols, and daily store operations
• Work flexible hours, including evenings, weekends, and holidays

Requirements

• At least 18 years old to be considered for employment with Bob’s
• Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance
• Ability to stand, walk, bend, and reach for extended periods
• Ability to be mobile throughout the showroom and able to perform in-store tasks as needed

Qualifications

• Ability to engage and serve customers in a fast-paced, sales-driven environment
• Track record of achieving personal or team goals

Skills

• Customer service excellence
• Relationship building and rapport
• Sales engagement and upselling techniques
• Analytical thinking and problem-solving
• Team collaboration and contribution
• Self-leadership and personal accountability
• Effective communication and active listening
• Manage concerns in a service-focused manner

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Employer-paid Life Insurance and Voluntary coverage options
• Pet Insurance and Legal/Financial Planning resources
• Tuition Reimbursement and scholarships for team members and dependents
• On-demand learning and professional development
• Employee Discount on Day 1 and additional merchant discounts

Pay

Compensation is commensurate with experience.

Schedule

Flexible availability, including evenings, weekends, and holidays.

Diversity is a Core Value at Bob’s

We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.