Senior Sale Associate - New Store

About the role

Serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. Lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and mentoring peers.

Responsibilities

• Drive sales and achieve goals in a retail environment
• Deliver exceptional customer service
• Lead by example on the showroom floor
• Mentor peers and coach team members
• Embody The Bob’s Way
• Ensure customer satisfaction
• Coach and mentor peers
• Set and achieve personal and team goals
• Provide a consistent, personalized, and service-centric experience
• Collaborate effectively with cross-functional teams
• Handle conflict resolution and service recovery
• Communicate, listen, and solve problems
• Promote the brand and engage guests
• Execute the showroom floor

Requirements

• Demonstrated ability to deliver exceptional customer service
• Proven ability to drive sales and achieve goals in a retail environment
• Strong team orientation and problem-solving mindset
• Must be at least 18 years old to be considered for employment
• Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted
• Able to move objects up to 50 lbs. with or without reasonable accommodation
• Regular movement throughout the store and continuous standing or sitting to perform job functions

Qualifications

• Minimum of 1 year of relevant experience in a customer-facing role
• Experience in a fast-paced retail environment
• Excellent communication and interpersonal skills
• Ability to work flexible hours including evenings, weekends, and holidays
• Passion for helping others create beautiful spaces

Skills

• Customer relationship building and needs-based selling
• Team collaboration and peer leadership
• Goal setting and self-motivation
• Sales performance and product presentation
• Conflict resolution and service recovery
• Communication, listening, and problem-solving
• Brand promotion and guest engagement
• Retail showroom readiness and floor execution

Benefits

Includes paid time off, vacation, sick days, holidays, work anniversary, birthday, medical, dental, and vision insurance, 401(k) profit sharing plan with a generous company match, employer-paid life insurance, optional add-ons, pet insurance, financial wellness support, tuition reimbursement, and scholarships for team members and dependents, employee discount from day 1, and Hays Perks merchant savings.

Pay

$16.00 per hour, advance against commission

Schedule

Full-time, in-store position requiring availability on evenings, weekends, and holidays.