Senior Rooms Operations Manager

Location: 1400 6th Ave, Seattle, Washington, United States, 98101

About the role

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Responsibilities

• Leads Room Operations Team: verifies goals translation, manages execution of operations, leads specific team, creates motivating environment, understands satisfaction results, sets clear expectations, verifies team capabilities, leads by example, assists employees in understanding guest needs.
• Managing Property Rooms Operations Function(s): follows property specific second effort and recovery plan, publishes guest satisfaction results, takes proactive approaches with employee concerns, communicates goals/results, meets semiannually one-on-one, schedules team against goals, monitors compliance, performs hourly job functions as needed.
• Providing Exceptional Customer Service: provides excellent service, strives to improve satisfaction, takes proactive approaches with guest concerns, extends professionalism, responds to service requests, verifies team meets hospitality requirements.
• Managing Profitability: performs annual Quality audit with GM & RD, verifies key control program, reviews financial statements, sales/activity reports to measure productivity and identify cost reduction areas.
• Conducting Human Resources Activities: interviews and assists hiring decisions, promotes Guarantee of Fair Treatment and Open Door policies, verifies thorough orientations for new team members.

Qualifications

High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical, dental, vision coverage
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• Washington applicants: accrued paid sick leave (0.04359 PTO balance per hour worked) and minimum 7 holidays annually

Pay

Pay Range: $96,000-$121,000 Annually; Bonus Eligible: Yes

Schedule

Full Time