Senior Rooms Operations Manager

Job Summary

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Leads specific team while assisting with meeting or exceeding property goals.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.
• Sets clear expectations, with the General Manager, for the team.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
• Makes sure the team is scheduled against guest and hours/occupied room goals.
• Maintains compliance with standards and procedures.
• Performs hourly job functions as needed.
• Provides exceptional customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Communicates/updates all goals and results with employees.
• Makes sure staff meets or exceeds all hospitality requirements.
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or exceeds all hospitality requirements.
• Makes sure staff meets or