Senior Robot Software Triage & RCA Engineer

Role Overview

We are seeking a Senior Robot Software Triage & RCA Engineer specialized in Software Issue Triage and Root Cause Analysis (RCA).

Qualifications

• Experience: 5+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems.
• Proven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet.
• Experience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or NoSQL) to retrieve and manage large-scale telemetry and video datasets.
• Proven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes.
• Experience creating technical documentation or bug reports intended for software engineering audiences.
• Preferred: Experience with HW/SW integration and design on HiL.
• Mastery of log parsing via CLI and proficiency in using Python or similar scripting languages for data visualization and failure trend analysis.
• Familiarity with database environments, specifically regarding data retrieval and log management.
• Experience correlating video and/or HW symptoms with system telemetry to identify physical manifestations of software bugs.
• Strong understanding of software stacks in robotics, including communication protocols (e.g., EtherCAT, CAN) and how they manifest in system logs.
• Preferred: Experience with characterizing or troubleshooting HW/SW interactions such as cameras, encoders, IMUs, or other sensors.

Skills

• Ability to tackle ambiguous, unprecedented problems and create reusable, scalable solutions.
• Capacity to operate independently on initiatives and proactively anticipate the needs for effective and efficient triage and RCA.
• Exceptional ability to synthesize complex telemetry and video data into clear, actionable insights for software engineering stakeholders.

Education

Bachelor's or Master's degree in Computer Science, Robotics, Electrical Engineering, or a related field.

Pay

Anticipated Base Salary Range $170,000—$221,000 USD

Benefits

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on your first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off: Exempt Employees: Flexible, unlimited PTO and 12 company holidays, including a winter shutdown. Non-Exempt Employees: 10 vacation days, paid sick leave, and 12 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Relocation Assistance: Provided for eligible roles.
• Annual Discretionary Bonus: Provided for eligible roles.

Work Environment

A culture that supports flexible work arrangements.

Growth Opportunities

Professional development and tuition reimbursement programs.