Senior Risk Solutions Consultant (Ohio)

The Hanover has been delivering on our promises for over 170 years, demonstrating our values through sustainability initiatives and an inclusive corporate culture. Our Risk Solutions team is seeking a Senior Risk Solutions Consultant based in Cincinnati or Dayton, Ohio. This is a full-time, exempt role eligible for a fully remote arrangement with local travel.

About the role

Conduct high-level technical evaluations and loss analysis of complex prospective or existing policyholders in a consultative manner. Identify and analyze exposures and controls, delivering consultative and technical services to policyholders. Develop and deliver service strategies in collaboration with underwriting and agency partners.

Responsibilities

• Conduct field surveys on prospect and existing policyholders and write reports for underwriting.
• Create and deliver loss analysis.
• Develop and deliver meaningful service solutions.
• Create and follow up on essential recommendations.
• Develop effective relationships with underwriting and agency partners to drive continual collaboration.
• Participate in underwriting pipeline, new business, and renewal meetings to provide risk solutions perspective regarding exposure and controls.
• Enhance risk solutions and industry knowledge through participation in educational programs and training sessions.
• Communicate ideas or positions persuasively to build support, agreement, and commitment.
• Coach and mentor newer staff as appropriate.

Key Measures of Success

• Quality of work product – both survey and service
• Productivity
• Timeliness
• Partnership with underwriting and agency partners
• Innovative ideas and implementation for quality and efficiency gains
• Demonstrated improvements in loss ratio, loss frequency, and loss severity on assigned service accounts

Requirements

• At least 5 years of Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier.
• B.S. degree preferred in a related field such as health and safety, science, engineering, or equivalent.
• Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction.
• Strong to exceptional communication skills, both verbal and written.
• Professional loss control certification preferred (e.g., CSP, CFPS, CIH, PE, CPCU, ARM).
• Strong to exceptional analytical and problem-solving skills.
• Demonstrated project management skills.
• Ability to work in a dynamic environment on multiple projects, tasks, or assignments.
• Results-focused.

Physical Demands and Work Environment

• Ability to use a personal computer and other standard office equipment.
• Ability to work in a fast-paced environment.
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.
• Ability to walk through customer buildings and facilities.
• Ability to climb a ladder to various heights and maintain balance while performing work tasks.

Career Development

We support your growth and development through on-the-job experiences, personalized coaching, and robust learning and development programs. We encourage you at every level to grow and succeed.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• Paid time off (PTO)
• Company-paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)