Senior Risk Manager – Corporate Auto Casualty and Litigation Claims, Logistics Claims Management

About the role

The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases.

Responsibilities

• Claims management of moderate and complex bodily injury and litigated claims.
• Work with business units to implement strategies to limit complex high value claims and contain costs.
• Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs and insurance companies.
• Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs.
• Field and address business partners ongoing questions and issues through claims resolution as needed.
• Partner with internal teams to proactively prevent claims through safety measures.
• Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs.
• Lead logistic complex claims management, develop and refine claims processes, and provide training as needed.
• Direct claim reviews and ensure alignment with KPIs and Performance Guarantee.
• Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program.
• Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience.
• Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams.
• Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations.
• Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
• Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture.
• Assist in developing business proposals and case studies for presentation to senior leaders.
• Work across teams to share ideas, influence change, and deliver projects results.

Requirements

• BA/BS degree from an accredited university
• 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims
• 5+ years experience in transportation claims management, including fleets or large auto claim programs.
• Must have active adjuster license
• Knowledge of the litigation process and claims handling from inception to resolution.
• Reserve management and financial acumen. Experience setting and managing reserves on high-exposure and catastrophic claims, including large loss reporting and escalation protocols.

Qualifications

• ARM, CPCU, or similar professional designation.
• Strong understanding of commercial auto and general liability insurance policies.
• Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments.
• Robust understanding of the litigation process and claims handling from inception to resolution.
• Understanding and hands on experience with complex logistics claims. Including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks.
• Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes.