Senior Risk Manager – Corporate Auto Casualty and Litigation Claims, Logistics Claims Management

Essential Duties And Responsibilities

• Claims management of moderate and complex bodily injury and litigated claims.
• Work with business units to implement strategies to limit complex high value claims and contain costs.
• Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies.
• Mediation and settlement strategy and attendance in conjunction with external legal partners, insurance companies, and TPAs.
• Field and address business partners ongoing questions and issues through claims resolution as needed.
• Partner with internal teams to proactively prevent claims through safety measures.
• Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs.
• Lead logistic complex claims management, develop and refine claims processes, and provide training as needed.
• Direct claim reviews and ensure alignment with KPIs and Performance Guarantee.
• Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program.
• Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience.
• Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams.
• Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations.
• Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends.
• Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture.
• Assist in developing business proposals and case studies for presentation to senior leaders.
• Work across teams to share ideas, influence change, and deliver projects results.

Key job responsibilities

• Claims management of complex high value bodily injury and litigated claims.
• Work with business units to implement strategies to limit complex high value claims and contain costs.
• Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs and insurance companies.
• Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs.
• Field and address business partners ongoing questions and issues through claims resolution as needed.

Basic qualifications

• Bachelor's degree or equivalent.
• 7+ years experience adjudication of complex, pre-litigated and litigated bodily injury claims.
• 5+ years experience in transportation claims management, including fleets or large auto claim programs.
• Active adjuster license.
• Strong understanding of commercial auto and general liability insurance policies.
• Experience interpreting policy language, coverage triggers, endorsements, and exclusions in commercial fleet environments.
• Robust understanding of the litigation process and claims handling from inception to resolution.
• Understanding and hands on experience with complex logistics claims, including understanding of the unique liability exposures created by independent contractor models, delivery service partner programs, or gig-economy driver networks.
• Experience analyzing and interpreting claims and operational data to support strategic decision-making and drive outcomes.

Preferred qualifications

• ARM, CPCU, or similar professional designation.
• Project Management Professional (PMP) or equivalent certification.
• Master's degree or equivalent.