Senior Risk Control Consultant Field

About the role

Provide the Underwriter with account knowledge as it relates to hazards, controls, and management. Evaluate how a company identifies and manages their inherent risk factors. Differentiate the account from others in similar classes of business. This role focuses on our largest, most complex, and all-lines accounts and reports to the Risk Control Field Director or Managing Risk Control Consultant.

Responsibilities

• Maintain a consistent field presence, spending approximately 20% - 50% of the time onsite with customers. Travel may entail long-distance, overnight, or multi-night trips depending on business needs.
• Partner with Underwriting to select, retain, and grow a profitable book of business.
• Build and maintain productive relationships with Underwriting, Claim, Risk Control Specialists, and Brokers to service customers as a unified team.
• Complete all-lines risk assessment evaluations for high-complexity businesses such as manufacturing, large warehouse operations, and multi-location companies with significant exposures (e.g., property, products liability, fleet).
• Write technically detailed reports that communicate a clear assessment of risk and articulate recommendations.
• Discover and evaluate customer needs through loss analysis and customer readiness to provide Risk Control products and services.
• Identify uncontrolled exposures to influence customers to make improvements and take corrective actions to mitigate loss potential.
• Provide solutions for risk mitigation using extensive resources.
• Stay current with technical subject matters, regulatory environments, and emerging issues.
• Serve as a subject matter expert in specialty areas (e.g., Fleet, Sprinkler Contractor, Inland Marine, Industrial Hygiene, Human Factors & Ergonomics) to support the broader team with "Level of Expertise" consults.
• Create a valued customer experience through each assessment and service encounter.
• Maintain core Senior Risk Control Consultant responsibilities while taking on higher-level project work impacting the Risk Control organization or Travelers enterprise.
• Perform other duties as assigned.

Requirements

• Bachelor's or graduate degree in environmental health and safety, engineering, construction management, basic sciences, or related technical fields.
• Advanced knowledge of the insurance industry and business acumen.
• Recognized relevant certifications (e.g., ASP, CSP, ARM, CFPS).
• Seven years of experience in safety, risk control/management, or a related field (e.g., occupational/environmental health and safety, science, engineering, construction, manufacturing, or relevant military experience).
• Valid driver's license.
• Must have or be able to attain appropriate certification to meet state-specific requirements, where applicable.

Skills

• Technical aptitude and detail-oriented approach.
• Superior communication skills, both written and verbal.
• Ability to quickly establish credibility and rapport.
• Experience working in a collaborative environment.
• Critical thinking and problem-solving skills.
• Influencing skills to drive business needs effectively.
• Ability to negotiate change for optimal outcomes.
• Ability to give and receive coaching and feedback.

Benefits

• Health Insurance: Coverage for employees and eligible family members (including spouses, domestic partners, and children) from the first day of employment.
• Retirement: Dollar-for-dollar 401(k) matching up to the first 5% of eligible pay. Eligibility for the Paying it Forward Savings Program (Travelers contributes to your 401(k) when you make student loan payments) and a 100% company-funded Pension Plan.
• Paid Time Off: Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: Tools, discounts, and resources for wellness goals and caregiving needs, including mental health support with free professional counseling, health coaching, and other resources.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support charitable contributions and community involvement.

Pay

Annual base salary range: $104,000 - $171,700. The actual salary will be determined by factors such as scope, complexity, location, skills, education, training, credentials, and experience. Employees are also eligible for performance-based cash incentive awards.