Senior Revenue Operations Manager, Global Commercial Expansion

About the role

Fivetran is building data pipelines to power the modern data stack for thousands of companies. As a GTM Field Operations Partner, Commercial Expansion at Fivetran, you will play a pivotal role in driving revenue growth across our existing customer base in the Commercial segment by providing the operational rigor, forecasting discipline, and data-driven insights that power our post-sales expansion strategy.

• Help the Commercial Expansion team optimize retention and growth across a high-volume mid-market book of business, improving visibility into performance and enabling better decisions at every level of the organization.
• Lead operational cadences like pipeline inspection and forecast calls to ensure accountability and identify trends and any gaps in our GTM motion.
• Work cross-functionally to make our successes the norm and to close any gaps.
• Ensure key post-sales systems and tools (e.g. forecasting and customer success platform) meet the needs of the post-sales organization by providing ongoing design requirements to our central systems team.
• Identify opportunities to utilize AI to drive revenue and reduce churn for the Commercial Expansion org - this can include use of LLMs, customized AI tools, account enrichment/signals as well as product telemetry data.
• Communicate and partner collaboratively with all levels within the organization to help drive revenue operations initiatives.
• Prioritize multiple high visibility/impact initiatives across multiple stakeholders to ensure we are meeting/exceeding our objectives.
• Partner with Marketing, Analytics, GTM Enablement, Product, and Finance leaders to ensure the Commercial Expansion business has the resources needed to hit their revenue targets.
• Act as a key escalation point for operational blockers, including territory disputes, crediting questions, deal coordination, and process gaps that slow the team down.

Requirements

• 4+ years of experience in revenue operations, sales operations, or GTM operations, including at least 2 years supporting a post-sales, renewal, or expansion motion.
• Direct experience supporting a commercial or mid-market sales organization at a SaaS company, ideally in a consumption-based business model.
• Fluency in SaaS expansion and retention metrics, including NRR, GDR, expansion ARR, churn ARR, logo churn, contraction, and cohort analysis.
• Experience using product usage data to inform churn risk and expansion opportunity prioritization is a plus.

Skills

• Entrepreneurial thinking with demonstrated ownership/initiative, and have a track record of making data-driven decisions and leading multiple concurrent cross-functional initiatives from inception to successful and timely completion.
• Strategic mindset and problem-solving skills; ability to structure ambiguous problems and balance creativity and practicality when solutioning.
• A trusted advisor to key stakeholders by listening actively, understanding their priorities, and communicating thoughtfully and responsively; Comfortable partnering with all levels of the organization, particularly senior leaders across Marketing, Sales, and Finance.
• Strong proficiency with systems and tools including Salesforce, Gainsight or equivalent customer success platforms, and Looker, Tableau or other data reporting platform (Omni, etc.).
• SQL experience is a plus.
• Strong analytical and technical fluency, including advanced Sheets/Excel, BI tooling, and SQL sufficient to pull, validate, and explain GTM data independently; able to turn raw account, opportunity, and revenue data into clear recommendations for business leaders.