Senior Revenue Analyst

Key Responsibilities

• Coincide with sales or other divisions in resolving billing disputes affecting receivable collections.
• Execute collection activities according to established global guidelines.
• Perform account reconciliations.
• Maintain requisite levels of customer interaction.
• Develop and sustain customer relationships.
• Monitor and communicate with past-due accounts to arrange for payments.
• Coordinate with Sales, Pricing, and other internal departments to address invoicing disputes related to contractual agreements.
• Determine strategies to recover outstanding payments from problematic accounts.
• Produce thorough and accurate documentation of customer accounts.

• Skills and Qualifications

  • Intermediate-level professional contributor.
  • Proficiency in Excel.
  • Excellent verbal and written communication skills.
  • Typically requires a BS/BA in a related discipline with 2-5 years' experience, or an MS/MA with 1-3 years' experience in a related field.
  • A professional certification may be required in certain areas.

  Employee Benefits & Incentives

  • Competitive Pay and Bonus/Incentive Programs.
  • Retirement Savings through a 401K with company match.
  • Healthcare benefits including Medical, Dental, Vision, and wellness programs.
  • Tuition reimbursement.
  • Generous Paid Time Off starting at 4 weeks (pro-rated based on full-time equivalency).
  • Paid leave.
  • Employee discount program.
  • Employee assistance and work-life programs.
  • Outstanding training opportunities.

  About the Role

  This role is crucial for the development, recommendation, and implementation of policies and procedures for assessing and managing customer creditworthiness, extending or revoking credit lines/limits, and collecting overdue accounts. It also involves coordinating with various internal departments to resolve billing disputes and maintain strong customer relationships.

  Qualifications

  The ideal candidate should possess intermediate-level professional skills, excel in Excel, have excellent communication abilities, and have relevant experience in a related field. Professional certifications may be beneficial in certain areas.

  Skills

  • Intermediate-level professional contributor.
  • Excel proficiency.
  • Excellent verbal and written communication skills.
  • BS/BA in related discipline with 2-5 years' experience, or MS/MA with 1-3 years' experience in a related field.
  • Professional certification in certain areas.

  Benefits & Incentives

  • Competitive Pay and Bonus/Incentive Programs.
  • Retirement Savings through a 401K with company match.
  • Healthcare benefits including Medical, Dental, Vision, and wellness programs.
  • Tuition reimbursement.
  • Generous Paid Time Off starting at 4 weeks (pro-rated based on full-time equivalency).
  • Paid leave.
  • Employee discount program.
  • Employee assistance and work-life programs.
  • Outstanding training opportunities.

  Pay

  Details on pay structure are not specified in this job posting.

  Schedule

  Details on schedule are not specified in this job posting.

  Benefits

  Details on benefits are not specified in this job posting.

  Company Information

  DHL is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. As a global leader in delivery and logistics, DHL is dedicated to fostering a culture that empowers its employees to contribute to its success. DHL is proud to be recognized as one of the best workplaces globally, as evidenced by its ranking as the #1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.

  Equal Opportunity Employer

  DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.