Senior Retail & Bar Manager

About the role

The Senior Food Service Manager oversees daily food and beverage operations, including concessions, exhibitor services, bars, and event support areas. This role ensures exceptional customer service, operational efficiency, and compliance with food safety standards during high-volume events.

Responsibilities

• Learn and forecast concession operations and prepare labor cost summaries.
• Oversee concession managers, exhibitor service managers, bar managers, union and non-union supervisors, and operational support areas during events and non-event periods.
• Attend planning meetings, pre-conference meetings, and page-by-page event meetings to ensure operational readiness.
• Maintain exceptional levels of internal and external customer service.
• Oversee labor costs and productivity.
• Provide strong floor leadership during events to oversee execution and resolve operational issues in real time.
• Train and coach food and beverage managers and supervisors on company procedures, service standards, equipment operation, and safety protocols.
• Organize and monitor the setup and execution of catering events, exhibit hall receptions, concessions, and exhibitor services.
• Enforce food handling, sanitation, and workplace safety standards in compliance with company and health regulations.
• Collaborate with culinary, sales, operations, housekeeping, and other departments to ensure successful event execution and client satisfaction.
• Partner with the Director of Operations and Scheduling Department to ensure appropriate staffing levels for all events.
• Aid in employee performance management, including disciplinary documentation, coaching, and follow-up in partnership with Human Resources.
• Support operational excellence by identifying opportunities to improve efficiency, service quality, and team performance.

Qualifications

• Minimum of 2 years of experience in a food and beverage management role, preferably in a high-volume hospitality or event environment.
• Experience managing both union and non-union employees preferred.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Experience with POS systems required; Clover Sports experience preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to read and interpret safety rules, operating instructions, procedure manuals, and event documentation.
• Basic business math skills, including percentages, proportions, and inventory-related calculations.
• Flexibility to work extended hours, including nights, weekends, holidays, and shifts up to 16 hours as needed.

Equal Opportunity Employer

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Salary Range: $80,000 - $85,000