Senior Retail AI Solutions Specialist

Responsibilities

• Lead and help develop the Retail AI roadmap.
• Identify AI opportunities that improve conversion, average order value, warranty penetration, financing penetration, associate productivity, manager coaching, execution consistency, and various other KPI’s.
• Gather input from store associates, managers, field leaders, and corporate partners to identify the most valuable problems to solve.
• Create business cases, define expected outcomes, and track adoption and return on investment.
• Personally build, test, and refine AI agents, prompts, instructions, and workflows using tools such as Microsoft Copilot Studio, Power Platform, Azure AI, or comparable platforms.
• Develop enterprise-grade prompt frameworks that produce accurate, consistent, practical, and on-brand outputs for frontline users.
• Define the role, tone, decision logic, knowledge sources, escalation paths, output formats, and guardrails for AI-enabled tools.
• Test AI responses across common, complex, incomplete, and edge-case scenarios to identify gaps, hallucinations, inconsistent recommendations, or usability issues.
• Continuously improve prompts and AI workflows based on field feedback, adoption data, business results, and changes to store processes.
• Partner with BI, IT, Training, Store Operations, Finance, Legal, Information Security, and vendors to move approved solutions into production.
• Lead AI pilots, gather field feedback, identify adoption barriers, and improve solutions after launch.
• Create practical communications, training support, and field engagement plans that build confidence in AI-enabled tools.
• Ensure AI solutions are simple, useful, responsible, and appropriate for frontline associates and leaders.

Requirements

• Three or more years of experience in AI implementation, automation, digital transformation, product management, analytics, business technology, or a related area.
• Demonstrated hands-on experience designing, testing, and refining prompts, AI agents, copilots, or AI-enabled workflows.
• Experience creating structured prompts, instruction sets, decision trees, knowledge-grounding approaches, output formats, and guardrails for business use cases.
• Hands-on experience with Microsoft Copilot Studio, Power Platform, Azure AI, generative AI tools and foundries, workflow automation tools, or similar platforms.
• Strong business acumen and the ability to connect technology investments to measurable business results.
• Experience supporting frontline employees, customer-facing teams, field leaders, sales organizations, or distributed operations.
• Strong project management, product thinking, change management, and stakeholder management skills.
• Strong communication, facilitation, analytical, and problem-solving skills.
• Understanding of customer experience and employee experience.

Preferred Qualifications

• Experience in retail or another frontline-intensive industry such as hospitality, financial services, telecommunications, healthcare, or field services.
• Experience with CRM, point of sale, order management, customer engagement, workforce management, coaching, or sales enablement platforms.
• Experience working with software vendors, consultants, or external development partners.
• Familiarity with responsible AI, data governance, privacy, information security, evaluation methods, and AI quality assurance practices.