Senior Research Manager

About the role

This Sr. Research Manager role is part of our Research team. This team is made-up of research experts. Our Research Directors bring a mix of supplier-side and client-side research experience—each truly industry veterans and experts. And we know from experience that clients want expertise at all phases of engagement with a research firm, so we aren't about keeping our researchers behind the scenes. Our research team owns the role of customer service and success—meaning they need to be equally comfortable heads-down in the data as they are participating in a client meeting or presentation.

Responsibilities

• Lead the process of translating research design into execution through survey programming, field management, and quality control for a diverse portfolio of projects
• Be a client-facing member of the team—attend client calls and meetings (Zoom), support client communication
• Own all project phases (with the support of your Account Director) for a small number of identified projects
• Support Account Directors across other study phases and needs as they arise, which might include:
• Helping draft research proposals and client contracts
• Translating study design into a survey via our proprietary platform
• Programming online surveys in our proprietary platform
• Ensuring high quality fielding in partnership with our network of sample providers
• Processing and tabulating survey data
• Cleaning and balancing survey data
• Designing tables and report deliverables with the client end-goals in mind
• Keeping projects on-track to meet client timelines
• Attending client calls, meetings and/or presentations (virtually on Zoom)
• Supplier relationship management
• Work with our Tech Team to improve, refine, build the Glass platform's capabilities and the respondent and user experience
• Support a growing business and the diverse needs of startup life!

Requirements

• Highest level of motivation
• Strong curiosity
• Self-starter
• Excellent communication, organization, and time management skills
• Detail-oriented
• Timeline and deadline oriented
• Customer and service oriented
• Analytically driven
• Digitally proficient