Senior Reputation & Visibility Specialist - Remote

About the role

Responsible for managing and enhancing the online reputation, discoverability, and digital footprint of EmblemHealth enterprise/brands across review platforms, search engines, AI-powered experiences, local listings, online directories, knowledge sources, and authoritative third-party platforms. Serve as the organization's subject matter expert for digital reputation management, local presence, entity management, digital authority, and emerging AI visibility strategies, helping to ensure that EmblemHealth’s brands are accurately represented, easily discoverable, and positively perceived wherever consumers, patients, members, providers, employers, and communities seek information online. Responsible for strengthening the information ecosystems that influence how the company is surfaced, cited and recommended across traditional search engines and AI-driven discovery experiences through the management of reputation signals, listings data, knowledge entities, content optimization recommendations, and authoritative third-party sources.

Responsibilities

• Drive the digital reputation management strategy for the EmblemHealth enterprise, including monitoring, responding to, and reporting on reviews across online business profiles, app stores, and other relevant platforms.
• Develop and maintain governance, workflows, response templates, escalation procedures for online review management, partnering closely with Customer Experience, Customer Service, Communications, Compliance, Legal, and other stakeholders.
• Serve as the primary business point of contact for digital presence management platforms, ensuring accurate, consistent, and optimized brand information across listings, directories, maps, local search experiences, and other digital discovery channels.
• Manage and enhance the digital footprint of the EmblemHealth brands across authoritative third-party platforms, including Wikipedia, Wikidata, Crunchbase, Google Knowledge Panels, and other emerging digital and AI-driven information sources.
• Partner with Creative, User Experience, Marketing, Brand, and Communications teams to identify content opportunities, content gaps, and optimization strategies, providing recommendations on page structure, information architecture, headings, FAQs, schema, and customer-focused content that improve discoverability, engagement, reputation, and business outcomes.
• Monitor search, AI, competitive, and industry trends to identify opportunities that strengthen brand visibility, authority, and recommendation within search engines, AI-powered experiences, and third-party digital platforms.
• Serve as the organization's subject matter expert and strategic advisor on digital reputation, online presence, AI visibility, brand authority, and emerging trends that influence how EmblemHealth brands are discovered, perceived, and recommended online.
• Develop and maintain leadership dashboards, scorecards, and performance reporting related to brand reputation, digital visibility, local presence, customer sentiment, and digital authority.
• Manage relationships with reputation management, listings management, search visibility, and digital presence vendors, driving platform optimization and strategic roadmap planning.

Qualifications

• Bachelor's degree in Marketing, Communications, Digital Marketing, Public Relations, Business, Journalism, Information Management.
• 4 – 6+ years of experience in digital marketing, digital strategy, SEO, local search, reputation management, content strategy, brand management, or a related discipline (Required)
• Experience managing online reviews and digital reputation across platforms such as Google Business Profile, Apple App Store, Google Play, or other review and ratings platforms (Required)
• Experience managing local listings, business directories, and location-based digital platforms, including Google Business Profile and similar solutions (Required)
• Experience developing and implementing cross-functional governance models, operational processes, standards, and workflows (Required)
• Experience partnering with content creators, marketers, UX professionals, and business stakeholders to develop content recommendations, improve digital experiences, and support search visibility and discoverability (Required)
• Demonstrated ability to analyze customer feedback, performance data,