Senior Representative - Single Family Builder Hub, Trade Experience

We need to output HTML fragment with sections: h3 headings for sections present: About the role? Actually we have "About Whirlpool Corporation" but that's company description; we can treat as "About the role"? The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should only include sections that have real specific content. We have content: About Whirlpool Corporation (company description). Could map to "About the role"? Not exactly. Maybe we can use "About the role" heading and put description of role? But we have "This Role In Summary" etc. Better to follow typical job posting: sections: About the role (description), Responsibilities, Requirements, Preferred Skills (maybe Qualifications/Skills), etc. We have "Minimum Requirements" and "Preferred Skills And Experiences". Also we have schedule info: Ability to work full-time/40-hour schedule; Ability to work between 7:30 am-6:00 pm EST Monday through Friday. Also remote work requirements: internet speed etc. That could be Schedule? Actually schedule is work hours. We can put Schedule section with those details. Benefits? Not mentioned. Pay? Not mentioned. So we omit Benefits and Pay. We need to remove boilerplate: EEO, legal, navigation, cookie, duplicated lines, application instructions. Also remove "Connect with us and learn more..." etc. Also remove "See what it's like to work at Whirlpool..." etc. Also remove "Additional This Role In Summary information about the company can be found at WhirlpoolCorp.com." That seems garbled; we need to preserve substantive info: company description maybe keep but not required? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep company description? It's substantive about Whirlpool Corporation. Should we include it? Probably yes, under "About the role" or maybe a separate "About Whirlpool Corporation" but headings limited to given list. Could use "About the role" to include role description and company overview. But we also have "This Role In Summary" etc. Let's parse. Original text: "Requisition ID: 73061 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers. Additional This Role In Summary information about the company can be found at WhirlpoolCorp.com. Whirlpool is currently seeking qualified candidates for a Senior Representative. This role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This position is within the Supply Chain organization in the Trade Experience Department. Your Responsibilities Will Include Updating and managing internal customer information databases Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines Understanding and following detailed Standard Operating ProceduresInbound contacts via multiple channels - phone, email, chatAbility to manage multiple tasks and computer systemsProviding exemplary customer service to both internal and external partnersEmbracing rapid change and acquiring new skills while meeting/exceeding metricsManaging and interpreting communications from email notifications, chats, or other Whirlpool communication systems and proactively asking questions if neededLearning through computer-based training modules or recordings of tasksNegotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownershipIntermediate/Advanced computer skillsAbility to work full-time/40-hour scheduleAbility to work between 7:30 am-6:00 pm EST Monday through FridayIf working remotely:Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI are acceptable. A wired ethernet cable connection is required.Ability to provide in-home work space free from noise, distractions, etc. Minimum Requirements High School Diploma or GED2+ years of customer contact center experience (virtual or in-person) Preferred Skills And Experiences Previous roles within Trade Experience Contract & Specialty orgExperience working in a virtual/remote environment4 year Bachelor's DegreeExcellent verbal and written communication skillsDemonstrated achievements with personal KPIsExperience in SAP ECCExemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanorExperience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law." We need to strip boilerplate: EEO statement at end, social media links, "Connect with us...", "See what it's like...", "Additional information about the company can be found on Facebook..." etc. Also "Additional This Role In Summary information about the company can be found at WhirlpoolCorp.com." seems weird; maybe we keep "Additional information about the company can be found at WhirlpoolCorp.com." but that's like a link; maybe we can drop as it's not substantive? It's a reference; could be considered boilerplate. Probably drop. We need to keep: company description (first paragraph), role location info (remote except certain MI counties), role description (Supply Chain org, Trade Experience Department), responsibilities list, requirements (minimum), preferred skills, schedule/hours, remote work requirements (internet, workspace). Also maybe note about full-time schedule. We need to format using

headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which sections have content. We have: - About the role: could include company description and role overview (position within Supply Chain, Trade Experience Department, remote except MI counties). We'll put that. - Responsibilities: list of duties. - Requirements: Minimum Requirements (HS diploma/GED, 2+ years customer contact center experience). - Qualifications/Skills: Preferred Skills And Experiences (list). Could be under Skills or Qualifications. We'll put under Skills. - Schedule: Ability to work full-time/40-hour schedule; Ability to work between 7:30 am-6:00 pm EST Monday through Friday. - Also remote work requirements: internet speed, wired ethernet, workspace. Could be under Schedule? Or maybe under Requirements? It's more about work environment. Could be under Requirements? But we have no specific heading for "Work Environment". Could include under Schedule? Not ideal. Maybe we can add a section "Requirements" to include those as well? But we already have Requirements for min qualifications. Could add another section "Work Environment" but not allowed headings list. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use h3 for section headings (e.g. those). Likely we should stick to those. So we need to fit remote work requirements into one of those sections. Could put under Requirements (as additional requirements) or under Skills (as technical requirement). Probably under Requirements. Thus:

About the role

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company... (company description) ... This position is within the Supply Chain organization in the Trade Experience Department. The role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren; candidates in those counties are required to work onsite at the Whirlpool Contact Center.

Responsibilities

• Updating and managing internal customer information databases
• Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines
• Understanding and following detailed Standard Operating Procedures
• Inbound contacts via multiple channels - phone, email, chat
• Ability to manage multiple tasks and computer systems
• Providing exemplary customer service to both internal and external partners
• Embracing rapid change and acquiring new skills while meeting/exceeding metrics
• Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems and proactively asking questions if needed
• Learning through computer-based training modules or recordings of tasks
• Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership

Requirements

• High School Diploma or GED
• 2+ years of customer contact center experience (virtual or in-person)
• Ability to work full-time/40‑hour schedule
• Ability to work between 7:30 am‑6:00 pm EST Monday through Friday
• If working remotely: Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed; neither satellite service nor Wi‑Fi are acceptable; a wired Ethernet cable connection is required.
• Ability to provide in‑home work space free from noise, distractions, etc.

Skills

• Previous roles within Trade Experience Contract & Specialty org
• Experience working in a virtual/remote environment
• 4‑year Bachelor's Degree
• Excellent verbal and written communication skills
• Demonstrated achievements with personal KPIs
• Experience in SAP ECC
• Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor
• Experience working in a fast‑paced environment while managing multiple computer programs and work channels across multiple screens

We should not include Benefits, Pay sections. Check for any duplicated lines: we removed. Check for any boilerplate leftover: we removed EEO, social media, "Connect with us", "See what it's like", "Additional information about the company can be found on Facebook..." etc. Check for any placeholders like "commensurate with experience": none. Check for any missing substantive info: we included company description, role location, responsibilities, min requirements, schedule, remote work requirements, preferred skills. Also we included "Intermediate/Advanced computer skills" from responsibilities? Actually that line appears in responsibilities block: "Intermediate/Advanced computer skills". We missed that. Should add as a responsibility or skill. It's a skill. Could add under Skills. Also "Ability to manage multiple tasks and computer systems" already in responsibilities. "Intermediate/Advanced computer skills" is separate. Let's add under Skills. Also "Ability to work full-time/40-hour schedule" we already have under Requirements. Good. Also "Ability to work between 7:30 am-6:00 pm EST