Senior Repair Operations Manager

Duties and Responsibilities

Lead and supervise supervisors and production staff to ensure efficient device processing aligned with company standards
Drive daily production planning, prioritization, and KPI tracking to meet output and SLA targets
Ensure product quality through adherence to specifications, auditing processes, and continuous monitoring
Develop team capability through coaching, feedback, and performance management
Optimize operations by implementing Lean, Six Sigma, and 5S methodologies
Manage workflow efficiency including line balancing, WIP reduction, and process improvements
Establish and improve systems, reporting, and operating procedures based on data analysis
Maintain a safe, compliant, and collaborative work environment
Partner cross-functionally to improve productivity, quality, and overall operational performance

Requirements

Bachelor’s degree in a related field
8+ years of supervisory/management experience in a manufacturing environment
Proven success leading hourly teams with strong coaching and performance management skills
Expertise in Lean, Six Sigma, and continuous improvement methodologies
Strong analytical, problem-solving, and decision-making abilities
Proficiency in Microsoft Excel and Word
Excellent communication skills with the ability to influence across all levels

Desired Skills/Experience

Master’s degree in a related field
10+ years of production or operations leadership experience
Experience in ISO 9001 or R2-certified environments
Background in wireless device repair or OEM manufacturing
Familiarity with electronics tools and mobile device processing technologies