Senior Renewal Specialist

About the role

The Senior Renewal Specialist manages the organization’s most complex, strategic, and high-value renewal opportunities. This role serves as a subject matter expert in renewal strategy, commercial negotiations, contract optimization, and retention risk management. The position influences renewal policy, mentors junior team members, and partners with leadership to improve revenue retention outcomes and renewal operating effectiveness.

Responsibilities

• Lead complex, strategic, and high-value renewal engagements.
• Develop renewal strategies for at-risk accounts, procurement-intensive customers, and enterprise agreements.
• Conduct advanced commercial negotiations involving pricing, contract terms, and customer commitments.
• Drive retention initiatives and risk mitigation plans for critical accounts.
• Partner with Sales leadership, Customer Success leadership, Finance, and Legal on strategic customer decisions.
• Identify opportunities to improve commercial terms, entitlement structures, and contract standards.
• Mentor and provide guidance to Entry, Associate, and Renewal Specialists.
• Lead cross-functional renewal reviews and executive-level account discussions.
• Influence renewal forecasting accuracy and retention planning.
• Contribute to development of renewal playbooks, operational processes, and best practices.
• Analyze renewal trends and recommend improvements to reduce churn and revenue leakage.

Requirements

• Bachelor's degree or equivalent experience.
• 6–8 years of experience in renewals, enterprise account management, customer revenue management, or related commercial roles.
• Proven success managing enterprise-level renewals and complex commercial negotiations.
• Advanced understanding of software subscription models, contract structures, and customer retention strategies.
• Strong analytical and forecasting capabilities.
• Demonstrated ability to influence senior stakeholders and cross-functional teams.
• Experience mentoring or providing leadership within a revenue-focused organization.
• Strong business acumen and commercial judgment.

Travel Requirements

Up to 10%

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule).
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Core Values

• Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
• Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
• Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
• We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
• United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
• Teams make “it” happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.