Senior Renewal Operations Analyst

About the role

The Renewal Operations Senior Analyst plays a crucial role in optimizing and scaling the company's renewal processes and operations to support its ambitious growth targets. They lead seamless coordination between Renewals, Sales, Finance, Deal Desk, Product Ops, IT, and other cross-functional teams.

Responsibilities

• Build the long-range plan for the Renewals business
• Drive rigor in Quality Review Form (QRF) submissions aligning them with overall business objectives and revenue targets
• Provide operational guidance, review metrics, and support in Renewals forecasting and business reviews
• Build and maintain Renewal Key Performance Indicators (KPIs) and dashboards to monitor sales performance and track progress towards targets
• Conduct data-driven analysis to identify renewal performance trends, opportunities, challenges, and use insights to optimize processes and propose actionable recommendations
• Build and rollout deal governance policies and processes while managing deal reviews and liaising with Sales, Renewals, Finance, and Deal-Desk leaders
• Prepare regular reports and presentations highlighting renewal performance to assess renewal performance and identify areas for improvement
• Partner with Renewals, Sales, Finance, and other cross-functional teams in managing day-to-day Renewal operations
• Lead root cause problem solving and process improvement initiatives working cross-functionally to improve the renewal rate

Requirements

• 4+ years’ experience in Renewal/Sales Operations, Sales Strategy, or similar areas
• Proven track record of success in operations roles within high-growth SaaS or technology companies
• Intermediate to Advanced experience with Salesforce(SFDC) and CPQ
• Advanced Excel skills
• Demonstrates a positive attitude and aptitude to learn
• Strong analytical skills with the ability to roll-up sleeves to gather, analyze/interpret data, and make decisions based on insights
• Able to drive cross-functional collaboration, establish credibility, be decisive, and articulate issues clearly and concisely
• Inquisitive nature and exceptional attention to detail

Desired Skills & Experience

• Intermediate to Advanced experience with Salesforce(SFDC) and CPQ
• Advanced Excel skills
• Demonstrates a positive attitude and aptitude to learn
• Strong analytical skills with the ability to roll-up sleeves to gather, analyze/interpret data, and make decisions based on insights
• Able to drive cross-functional collaboration, establish credibility, be decisive, and articulate issues clearly and concisely
• Inquisitive nature and exceptional attention to detail