Senior Release Manager, CS Platform

The Community You Will Join

At Airbnb, we are driven by our mission to create belonging everywhere. The Community Support (CS) team is a global business unit that delivers support to millions of guests and hosts worldwide. We focus on building a technology platform that scales alongside Airbnb, delivering exceptional customer service and improving both efficiency and agent experience.

The Difference You Will Make

As a Senior Release Manager, you will play a critical role in ensuring the successful launch of Internal software to CS agents across the globe.

A Typical Day

• Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release.
• Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it
• Create and maintain release management best practices.
• Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined success criteria.
• Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues.
• Work independently alongside stakeholders and cross-functional leadership maintaining rigorous oversight of release readiness and proactively mitigating blockers.
• Facilitate the official go/no-go decisions owning the acceptance criteria and process to greenlight each release.
• Partner with Operations/Training to ensure agents are prepared for new tooling.
• Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements

Your Expertise

• 7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success
• Proven experience leading cross-functional product releases with executive visibility
• Exceptional communication skills, verbal, written and presentation, to all levels of an organization
• Strong problem-solving and analytical skills
• Understanding of best practice product release processes, experience working with engineering teams
• Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
• Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
• Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is preferred.
• Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient
• Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities
• Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment
• Champion for continuous improvement
• Experience working collaboratively with cross functional teams.

Your Location

This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We'll Take Care Of You

We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.

How We'll Take Care of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

• Canada Annual Pay Range
  1. $128,000—$160,000 CAD

Offices

Canada, United States