Senior Relationship Manager - Tax Exempt Mid-Markets
About the role
The Senior Relationship Manager Mid-Market (Sr RM) supports plans with assets valuing approximately $50MM to $150MM. The Sr RM acts as the central point of business contact for assigned client “plan sponsor” relationships for both clients and internal personnel. May partner with plan intermediary and/or Third-Party Advisor (TPA) aligned with the plan sponsor.
Responsibilities
- Maintain and retain client relationships of large tax-exempt retirement plans with an asset value typically ranging from $35 to $150 million by identifying solutions to enhance overall satisfaction, actively reducing risk of client loss and improve the financial viability of client relationships
- Participate in new business finals presentations and client site visits, building rapport with clients and managing client expectations beginning with the sales process and continuing throughout the relationship
- Conduct client meetings, working with internal SMEs and the service team, to bring Empower’s best thinking to clients in the areas of plan design, funding, administration, participant communications, compliance, fiduciary governance and industry trends
- Deliver periodic plan statistical, regulatory/legislative, and industry trending presentations to clients – both via video conference and in person
- Ascertain both the obvious and not so obvious signs of satisfaction/dissatisfaction and effectively work to positively influence client perspective
- Navigate governance structure (e.g. Business Acceptance Committee)
- Educate clients on investment management products and services
- Understand and be conversant on revenue and expense variables associated with client relationships
- Understand capital markets and Empower’s proprietary investment management products and services
Requirements
- Bachelor's degree
- 5+ years relevant experience
- Strong communication skills
- Ability to build rapport with clients and proactively manage client expectations
- Ability to travel to client / prospective client meetings, internal team/SME/leadership relationship development or training is central to the role
- FINRA 6 & 63 registrations required within established timelines
- FINRA fingerprint required
Qualifications
- Understanding of investment management products and services
- Understanding and being conversant on revenue and expense variables associated with client relationships
- Effective time management
- Effective project management
- Critical thinking and decision making
- Customer focus
- Experience building collaborative partnerships
Skills
- Understanding of investment management products and services
- Understanding and being conversant on revenue and expense variables associated with client relationships
- Effective time management
- Effective project management
- Critical thinking and decision making
- Customer focus
- Experience building collaborative partnerships
Benefits
- Medical, dental, vision and life insurance
- Retail savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Pay
Base Salary Range $105,700.00 - $149,275.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.
Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Schedule
Remote and hybrid positions require reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.