Senior Relationship Manager, Income Property Group

Location: 660 Newport Center Drive, Newport Beach, California

About the Role

The Senior Relationship Manager serves as the Trusted Advisor for clients and prospects who are primarily active commercial real estate owners, investors, and developers. Senior Relationship Managers provide comprehensive financial advice and solutions that enable clients to meet their financial objectives and utilize the full breadth of Key's product platform, which includes traditional bank products and capital markets executions. This role drives the financial performance of the team through profitable revenue growth, active portfolio management, and strong risk management discipline by selectively targeting and developing new business relationships while actively deepening existing client relationships.

Responsibilities

• Serves as a Trusted Advisor to clients by developing a clear and holistic understanding of the client or prospect’s business through analysis of their management practices, portfolio dynamics, and business strategy within the context of the current industry/economic climate. Crafts value-added solutions, ideas, and advice to position yourself as a valued business partner (financial strategist).
• Provides clients with knowledge and access to the breadth of Key’s product platform, including interim and permanent credit facilities, cash management, interest rate management, syndications, private equity, subordinated debt, deposits, leasing, private banking, and equipment finance.
• Possesses sufficient product knowledge to educate clients on Key’s capabilities, effectively identifies potential opportunities, and facilitates the introduction and coordination of product partners.
• Structures and leads credit and non-credit product delivery while demonstrating sound risk management and maximizing risk-adjusted returns on shareholder capital (assess materiality of risks and appropriately mitigate/match with transaction return expectations).
• Proactively manages the portfolio to maximize profitability and ensure strong asset quality through consistent and timely identification and resolution of issues, as well as accurate assessment and assignment of loan risk ratings. Resolves out-of-balance and/or other default situations in the portfolio.
• Partners effectively with Credit, Product Partners, Servicing, and other internal teams to identify cross-sell opportunities, deepen client relationships, solve internal obstacles, and deliver seamless execution.
• Develops focused strategies for retaining, growing, acquiring, and, in some cases, exiting client relationships based on business strategy.
• Demonstrates functional, technical, and credit expertise and effectively transfers this knowledge to team members; provides coaching and mentoring within the organization.
• Embraces all business development processes and proactively identifies and communicates areas for continuous improvement.
• Participates in community and professional organizations to enhance expertise and profile.
• Performs other duties as assigned; responsibilities may change or new ones may be assigned at any time with or without notice.
• Complies with all KeyBank policies and procedures, including acting professionally, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

• Bachelor's Degree in accounting, finance, or related field (preferred) or equivalent experience (required).
• 7+ years of real estate finance-related experience (preferred).
• A proven understanding of balancing business development and asset quality/risk management (preferred).
• Demonstrated ability to work effectively on a team to maximize skills and capabilities, deliver comprehensive solutions to clients, and achieve the team’s financial and risk management goals (preferred).

Skills

• Applies sound judgment in evaluating complex scenarios, balancing risk and opportunity.
• Interprets data trends and performance metrics to inform business recommendations.
• Promotes and adheres to KeyBank’s risk management principles in operational practices.
• Ensures compliance with KYC standards during client evaluation and onboarding processes.
• Understands KeyBank’s financial products, services, and strategic goals to align business activities with organizational needs.
• Prioritizes client satisfaction and experience throughout the relationship lifecycle.
• Cultivates strong partnerships with clients as well as internal and external stakeholders.
• Familiar with KeyBank’s lending products and retail banking operations.
• Understands mortgage offerings and regulatory considerations to support business in lending divisions.
• Maintains an up-to-date understanding of KeyBank’s service portfolio to identify opportunities that drive innovation and growth.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General office environment: prolonged sitting, ability to communicate face-to-face or by phone, frequent use of PC/laptop.
• Occasional lifting, pushing, or pulling of backpacks or computer bags up to 10 lbs.

Travel

Occasional travel, including overnight stays, may be required.

Pay

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation for this role also includes eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.