Senior Relationship Manager – End User Asset Management Governance & Vendor Management

About the role

The Senior Relationship Manager is responsible for the strategic governance, oversight, and continuous improvement of the Bank's End User Asset Management and Asset Reclamation programs. This role provides leadership over vendor relationships, governance frameworks, financial management, operational controls, and inventory lifecycle oversight while ensuring compliance with internal policies, regulatory requirements, and contractual obligations.

Responsibilities

• Serve as the primary relationship manager for strategic asset management vendors and service providers.
• Lead Monthly Governance Reviews, Quarterly Business Reviews (QBRs), and Executive Governance meetings.
• Drive vendor accountability against contractual obligations, service level agreements (SLAs), key performance indicators (KPIs), and operational commitments.
• Manage vendor escalations and oversee remediation plans for service, compliance, or performance issues.
• Partner with Procurement, Legal, and Vendor Management teams during contract negotiations, renewals, amendments, and statement-of-work reviews.
• Identify opportunities to optimize vendor service delivery, cost efficiency, and operational effectiveness.

Strategic Governance & Control Oversight

• Establish and maintain governance frameworks supporting End User Asset Management and Asset Reclamation programs.
• Ensure alignment with Bank policies, regulatory requirements, audit expectations, and risk-management standards.
• Oversee execution of governance controls including inventory reconciliation, lifecycle management, asset reclamation, disposal governance, and inventory aging reviews.
• Lead periodic control assessments and identify opportunities to strengthen risk mitigation and operational effectiveness.
• Support internal, external, SOX, and regulatory audits through effective documentation and evidence management.

Financial Management & Budget Oversight

• Develop and manage annual operating budgets related to end-user asset management services and vendor-supported activities.
• Monitor forecasts, expenditures, and financial performance against budget targets.
• Identify cost-saving opportunities through governance improvements, inventory optimization, asset reclamation, and vendor negotiations.
• Provide leadership with financial reporting, variance analysis, and strategic recommendations.
• Ensure vendor invoices, contractual billing, and service charges align with contractual agreements.

Team Leadership & Capacity Management

• Provide leadership, coaching, and guidance to governance and controls team members.
• Establish performance objectives and development plans for direct reports.
• Ensure appropriate team capacity planning to support operational demands, project initiatives, vendor governance activities, and audit requirements.
• Prioritize workload across team resources and adjust plans based on changing business needs.
• Foster a culture of accountability, continuous improvement, collaboration, and operational excellence.

Inventory & Asset Lifecycle Governance

• Maintain executive oversight over inventory management, asset deployment, reclamation, retirement, and disposal programs.
• Ensure inventory controls support inventory accuracy, traceability, FIFO governance, and established minimum/maximum inventory thresholds.
• Partner with operational teams and vendors to resolve inventory discrepancies and improve data quality.
• Drive implementation of reporting, automation, and process improvements that enhance asset visibility and governance effectiveness.
• Monitor key lifecycle metrics and identify opportunities to improve operational efficiency and cost management.

Risk Management & Compliance

• Conduct risk assessments across the asset lifecycle and vendor ecosystem.
• Identify control gaps and develop remediation plans.
• Ensure compliance with applicable regulatory and internal governance requirements.
• Monitor emerging risks and provide recommendations to leadership.
• Support issue management, audit findings remediation, and management action plans.

Reporting & Executive Communications

• Develop and deliver governance reporting, scorecards, dashboards, and executive presentations.
• Present vendor performance, financial results, compliance metrics, risk trends, and operational outcomes to senior leadership.
• Provide actionable insights and recommendations that support strategic decision-making.
• Lead discussions with executives and stakeholders regarding operational performance, vendor health, budget performance, and improvement initiatives.

Qualifications

• Preferred - Bachelor's Degree in Business, Information Technology, Finance, Risk Management, Operations, or related field.
• Must have 7+ years of experience in vendor management, governance, service delivery, asset management, risk management, or operational leadership.
• Prefers 3-5 years’ experience with Inventory Management.
• Experience managing strategic vendor relationships and contractual obligations.
• Experience leading governance forums and executive-level stakeholder engagements.
• Strong understanding of IT asset lifecycle management, inventory governance, and operational controls.
• Experience managing budgets, forecasts, and financial performance indicators.
• Knowledge of regulatory and audit requirements within a financial services environment.
• Excellent communication, negotiation, analytical, and leadership skills.
• Advanced proficiency with Excel, Power BI, ServiceNow, and reporting tools.

Preferred Qualifications

• Experience working within a regulated financial institution.
• Experience with IT Asset Inventory Management – 3-5 years.
• Knowledge of ITIL, ITAM, and Third-Party Risk Management frameworks.
• Experience managing outsourced or managed service provider relationships.
• Proven ability to influence senior leaders and cross-functional stakeholders.
• Experience building KPI frameworks, vendor scorecards, governance dashboards, and executive reporting.
• Strong strategic planning, organizational change management, and process improvement skills.

Pay & Benefits

Salary: $112,200.00 - $209,000.00
Pay Type: Salaried
Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

BMO Financial Group is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.