Senior Relationship Manager

This is a hybrid role requiring at least three days a week in the office.

About the role

Mercer’s Voluntary Benefits Practice is looking for a consultant with strong leadership skills who works independently and has excellent client communication and management. In this role, you will play a key role in developing the overall strategy for a subset of clients.

Responsibilities

• Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties; may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
• Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends, and product and service offerings
• Conduct robust client analyses to create customized product and solution recommendations
• Address escalated issues in a timely and effective manner to ensure relationships are in positive standing and delivering on promised timelines and deliverables
• Actively engage and nurture relationships and professional networks within client organizations
• Attend and participate in industry events and conferences to build a strong professional network, maintain proximity to the relevant market, and represent the company
• Thrive in an environment that embraces AI and technology-enabled tools

Requirements

• Bachelor’s degree required
• Voluntary Benefits subject matter experience required
• Strong voluntary benefits product, process, and market knowledge (including but not limited to supplemental health, ID Theft Protection, Legal, Auto/Home, Discount, Purchasing Programs, Pet Insurance, Life with LTC)
• 5+ years’ experience as a Consultant with a background in Client Management (Large Clients) or Sales (Large Clients)
• Strong financial and business acumen
• Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines
• Current Life/Health License or ability to obtain within 6 months of hire
• Strong collaboration and team-focused skills (relationship building and fostering with Mercer Health & Benefits and Voluntary Benefits colleagues)

Qualifications

• Demonstrated success working with C-Suite Executives
• Demonstrated success in expanding and retaining client relationships
• Ability to support Large Market Clients

Benefits

• Professional development opportunities, interesting work, and supportive leaders
• Vibrant and inclusive culture with talented colleagues
• Career opportunities, benefits, and rewards to enhance well-being
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs

Pay

The applicable base salary range for this role is $119,000 to $237,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. This position may also be eligible for performance-based incentives.