Senior Relationship Manager

About the Role

A Senior Relationship Manager at Capital One leads, manages, and motivates a small team of Relationship Managers (Credit Buyers) by guiding them to succeed, enabling them to meet and exceed their loan origination performance objectives. This role monitors and grants credit exceptions in accordance with Capital One policy and within individual credit level authority. The Senior Relationship Manager also provides training, coaching, and guidance to ensure effective understanding and adherence to all essential sales processes.

In addition to providing management oversight, the Senior Relationship Manager directly manages a territory of dealers, driving business results through ongoing relationship building, negotiation, and decisioning of submitted applications.

Responsibilities

• Ownership of the team’s recruiting, interviewing, hiring, onboarding, and development of associate talent.
• Offer impactful performance feedback through employee recognition, rewards, and disciplinary action.
• Guide employee success using a framework that encourages contribution, feedback, and growth.
• Empower career development planning and opportunities.
• Delegate responsibility and welcome accountability and regular feedback.
• Foster a spirit of teamwork and cohesion aligning with Capital One’s open culture and appreciation of diversity of people and thought.
• Strategically analyze data, statistics, and operational results, transforming low outcomes into solutions.
• Manage employee work schedules, including vacations, holidays, paid time off, and overtime opportunities, ensuring team needs are met.
• Foster a collaborative team by demonstrating transparent communications through regular group and one-on-one meetings.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Financial Services Experience or Business to Business Sales Experience

Preferred Qualifications

• Bachelor’s Degree
• 2+ years of experience in Indirect Auto Finance
• 2+ years of experience in Credit Underwriting
• 3+ years of experience in Sales and Marketing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.

• Plano, TX: $109,900 - $125,400

Candidates hired to work in other locations will be subject to the pay range associated with that location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.