Senior Relationship Banker (Spanish Preferred)

About the role

We are a dynamic regional community bank dedicated to customer focus and passion. Our mission is to empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology.

Responsibilities

• Build, expand, and retain existing client relationships
• Provide expert financial solutions to existing and prospective clients
• Market Simmons solutions to our existing customer base and prospects
• Assist clients with account service and maintenance requests
• Engage in a genuine conversation to help identify needs and recommend solutions
• Open and close accounts, including assisting customers with account selection and compliance with BSA and CIP requirements
• Solicit and handle consumer loan requests
• Uncover needs and refer customers to partner-centric teams
• Maintain a high level of client satisfaction
• Process customer requests and transactions accurately and professionally
• Assume the role of SME in branch as related to all product and services offerings
• Coach transactional associates toward conversation starters and improved referrals
• Work jointly with branch leadership in guiding and reinforcing training

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Skills include:

• Effective motivation and presentation in one-on-one and small group situations
• Team-centric approach to helping customers in a fast-paced environment
• Coaching and leading the branch team according to process and protocol
• Assuming the role of SME in branch as related to all product and services offerings
• Conducting team kickoff and meetings with guidance of branch leadership
• Registering with the National Mortgage Licensing System and Registry (NMLS)

Qualifications

• High School Diploma/GED
• Two years customer-facing and goal-oriented experience
• Fluent in Spanish (preferred)
• Computer skills in MS Office programs
• Understanding and utilizing social media platforms

Skills

• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to collectively help our customers
• Coach and lead the branch team according to process and protocol
• Assume the role of SME in branch as related to all product and services offerings
• Work jointly with branch leadership in guiding and reinforcing training
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge

Benefits

Details not specified.

Pay

Details not specified.

Schedule

Details not specified.

Skills

• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to collectively help our customers
• Coach and lead the branch team according to process and protocol
• Assume the role of SME in branch as related to all product and services offerings
• Work jointly with branch leadership in guiding and reinforcing training
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge