Senior Relationship Banker | Northpoint

An advanced, highly skilled role within the banking team, combining expertise in customer services, sales, and operational management. This position requires extensive knowledge of banking products, services, and customer relationship management. The Senior Relationship Banker handles complex transactions, provides leadership within the branch, drives sales and operational excellence, and mentors new associates.

Responsibilities

• Provide exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
• Serve as the primary point of contact for high-net-worth individuals or business customers, offering tailored financial solutions.
• Build and maintain strong, long-term customer relationships by identifying needs and recommending appropriate banking products and services.
• Identify opportunities to enhance customer portfolios by cross-selling additional products or services based on financial need.
• Meet and exceed monthly sales and referral goals by engaging with customers to assess needs and recommend suitable banking solutions.
• Lead efforts to develop new growth opportunities and improve branch performance through community engagement, marketing initiatives, and referrals.
• Open and manage personal and business accounts, ensuring setup is accurate and compliant with regulatory requirements.
• Assist with account maintenance tasks, such as updating personal information, transfers, and processing check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.
• Process and assist with customer loan applications, including personal loans and home equity lines of credit.
• Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.
• Educate customers on loan products, eligibility requirements, and loan terms.
• Assist with processing transactions, balance cash drawer, and ensure transactions are accurately recorded.
• Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
• Monitor and detect suspicious or potentially fraudulent activity, escalating issues to management as appropriate.
• Adhere to privacy regulations and ensure customer data is handled securely and confidentially.
• Mentor and develop junior Relationship Banker I and II staff, providing training on banking procedures, compliance, and customer service excellence.
• Offer guidance and coaching to enhance the performance of branch staff, ensuring all team members meet or exceed operational, sales, and customer service standards.
• Lead by example in demonstrating a strong understanding of the bank’s products and services.
• Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
• Support branch leadership in maintaining branch security and ensuring operational efficiency.

Requirements

• High School diploma required.
• 2 years of banking experience with lending responsibilities.
• 1 year of previous training and/or combination of mentorship, military, or management experience.
• Pursuant to the SAFE Act, all Relationship Bankers (if lending) must maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS). If registration is not active as of the hire date, it must be attained immediately upon employment.
• Knowledge of Microsoft Office.

Skills & Knowledge

• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Basic math and accounting functions.
• Understanding of lending and assessing a customer’s financial needs.
• Ability to accurately count money.
• Ability to perform duties and make decisions under frequent time pressures.
• Ability to stand for extended periods of time.
• Ability to lift 50 pounds.
• Ability to explain products and services to current and potential customers.
• Ability to participate in cross-selling in concert with Banking Center leadership and other lines of business.

Pay

Base pay range: $22.50–$26.00/hour. Salary offered is based on factors including job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Benefits

• 401(k) match.
• Profit sharing.
• Employee stock purchase plan.
• Paid time off.
• Medical, dental, and vision insurance.
• Company-paid life insurance and long-term disability.
• Supplemental voluntary life insurance.
• Short-term and long-term disability.
• Wellness incentives.
• Employee assistance program.
• Pre-tax health savings accounts and flexible spending accounts.