Senior Relationship Banker, Avenue J Branch, Brooklyn, NY

About the role

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Responsibilities

• Manage and enhance client relationships, focusing on attracting and retaining new clients while strengthening existing ones.
• Directly manage and grow a client portfolio of high value consumer and small business clients.
• Maximize cross-sales opportunities through effective customer profiling.
• Deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners.
• Provide comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.
• Independently manage a portfolio comprised of both high value consumer clients and small business customers.
• Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
• Be the expert on Santander products and services and articulate the benefits that will help customers based on their needs.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participate in joint calling with Product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
• Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma, GED, or equivalent work experience – Required
• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred
• 5+ Years Experience selling products and/or services in an incentive-based environment – Required (OR)
• 2+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships – Required (OR)
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role – Required
• District Executive, District Operations Manager and Region President endorsement of performance – Required
• 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment – Required

Qualifications

• Motivated to help people achieve financial goals.
• Strong financial acumen with a general knowledge of consumer and small business products, and lending.
• Proven track record in sales and cross-selling products and services.
• Proven ability to manage a portfolio of clients effectively.
• Proven relationship-building skills and a customer-centric approach.
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
• Ability to use critical thinking to solve problems and provide solutions to customer issues.
• Excellent communication, consultative and influence skills both verbal and written.
• Demonstrated proficiency using the phone to engage with customers.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Pay

The base pay range for this position is $54,375.00 USD to $90,000.00 USD. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.