Senior Relationship Banker

About the role

We're a dynamic regional community bank dedicated to customer focus and passion. Our mission is to empower our associates to be trusted advisors while providing them with the latest technology and resources.

Responsibilities

• Build, expand, and retain existing client relationships
• Provide expert financial solutions to existing and prospective clients
• Market Simmons solutions to our existing customer base and prospects through various channels
• Achieve and/or exceed individual and branch goals
• Assist clients with account service and maintenance requests, teller transactions, and problem resolution
• Engage in genuine conversations to help identify needs and recommend solutions
• Uncover needs and refer customers to partner-centric teams
• Maintain a high level of client satisfaction
• Process customer requests and transactions in a positive, accurate, and professional manner

Requirements

• Two years of customer-facing and goal-oriented experience
• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to help customers in a fast-paced environment
• Coach and lead the branch team according to process and protocol
• Assume the role of SME in branch as related to all product and services offerings
• Work jointly with branch leadership in guiding and reinforcing training with all junior associates
• Register with the National Mortgage Licensing System and Registry (NMLS) and obtain an NMLS license after employment

Qualifications

• High School Diploma or GED
• Ability to effectively motivate and present information in one-on-one and small group situations
• Embrace a team-centric approach to help customers in a fast-paced environment
• Coach and lead the branch team according to process and protocol
• Assume the role of SME in branch as related to all product and services offerings
• Work jointly with branch leadership in guiding and reinforcing training with all junior associates
• Register with the National Mortgage Licensing System and Registry (NMLS) and obtain an NMLS license after employment