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Jobs · Finance · Minnesota

Senior Relationship Banker

Profinium Bank · Fairmont, MN · 6 days ago
On-siteFinanceFull-time

Description Scope

You are responsible for providing an AMAZING customer experience to Profinium customers. You help customers achieve their dreams & build lasting relationships. You help the organization to provide service to our customers, deepen existing customer relationships & create new customer relationships. You make recommendations for improving banking functions & products to create an AMAZING client experience!

Accountabilities

  • Customer Service - 60%

    • You provide a high level of customer service, including greeting walk-in customers & answering incoming calls in a friendly, professional manner.
    • You perform paying & receiving functions for customers. This will include cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments.
    • You assist customers with their account needs. This includes checking, savings, certificates, safety deposit boxes & advanced account types such as IRA’s, HSA’s, Trust, Estate, Fiduciary, etc.
    • You specialize in more advance account service needs for our clients.
    • You provide a high level of customer service & are knowledgeable of the bank products offered, allowing you to understand & service the customer’s needs.
    • You ensure that the assigned cash balances on a daily basis, is kept secure at all times & must keep cash drawer within assigned drawer limits.
    • You understand & comply with the related laws & compliance regulations that pertain to all of your duties. Examples include bank secrecy act, privacy, & funds availability policy.
    • You recognize any suspicious behavior & have the ability to make decisions when to consult management on any transactions.

REA: Retain/Expand/Attract

  • 35%
    • You successfully retain, expand & attract clients to Profinium’s products & services. This may include expanding account relationships with existing clients, attracting prospects to the bank & participating in joint calls with our partners.
    • This effort may include contacting clients by phone, mail, email & in person to ask for account relationships.
    • You assist clients with providing recommendations to meet their banking needs, to include opening basic and more advanced new accounts (IRA’s, HSA’s) on a regular basis.
    • You recommend policy/procedure enhancements to better serve customers & coworkers.
    • You refer clients with lending needs to a team member who can assist them.
    • You understand the basics of effectively applying selling techniques to open, develop & close a sale. You also actively cross-sell other products & services.
    • You achieve personal goals set by you & your Manager.
    • You achieve Team Partnership (referral) results based on annual targets communicated by your Manager.
    • You assist in the successful achievement of goals set for the Branch and Bank as defined by the bank’s annual organizational objectives.
    • You have a thorough understanding of current market trends/conditions.
    • You have a thorough understanding of the various products & services the bank offers & effectively communicate the value of those services & products to the client or introduce them to the appropriate expert.

Other

  • 5%
    • You assess emerging issues & potential liabilities.
    • You have a basic understanding of the compliance function & provide support in this area when needed.
    • You may assist with training on Relationship Banking Products & Procedures.

Requirements

  • Competencies

    • Customer Orientated
    • Attention to Detail
    • Oral/Written Communication
    • Adaptable
    • Problem Solving
    • Dependable
    • Technology Driven
    • Sales Skills

Education, Experience & Skills

  • You value client experience & are capable of committing to a team culture like no other!

  • You take pride in providing a quality product & having fun along the way!

  • You have a High school Degree or equivalent

  • You have 1-2 years of experience in a community bank

  • You have 2-4 years of experience in a customer service environment

  • Experience with banking systems preferred

  • Preferred that you have strong knowledge of typical bank products & services

  • You have a high numerical aptitude

  • You must have dexterity to count money

  • You have the ability to maintain confidential information

  • You have skills needed in a typical office environment, including computer skills & utilization of office equipment

Physical Requirements

  • While performing the duties of this job, you are regularly required to move about inside the office to access file cabinets, office machinery, attend meetings, etc.

  • You have the ability to operate a computer, carry, handle & feel objects; reach with hands & arms; communicate effectively & efficiently in person & over the phone.

  • You must occasionally lift &/or move up to 25 pounds or more with assistance.

  • You have the ability to travel to other locations as needed.

Specific Vision Abilities Required

  • Close vision
  • Distance vision
  • Peripheral vision
  • Depth perception
  • The ability to adjust focus

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