Senior Relationship Account Manager

About the role

The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, focused on retention and expansion.

Responsibilities

• Act as the primary and often sole point of contact for a customer portfolio.
• Success, education, enablement, upsell/cross-sell, renewal and everything in between.
• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy.
• Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts.
• Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base.
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers.
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio.
• Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes.

Requirements

• 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role.
• A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells.
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally.
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role.
• Demonstrated ability to articulate the value of a complex enterprise technology.
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
• The ability to work in a fast paced environment.
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution.
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services, Tech Services, Marketing, etc.
• Prior exposure to database, cloud and infrastructure technology is a plus.

Qualifications

• Passion for technology and the ambition to dive head-first into new challenges.
• Experience with MongoDB and databases.

Skills

• Strategic thinking and problem-solving.
• Customer relationship management.
• Business development and sales skills.
• Technical acumen.
• Communication and presentation skills.

Benefits

• Equity.
• Employee stock purchase program.
• Flexible paid time off.
• 20 weeks fully-paid gender-neutral parental leave.
• Fertility and adoption assistance.
• 401(k) plan.
• Mental health counseling.
• Access to transgender-inclusive health insurance coverage.
• Health benefits offerings.

Pay

MongoDB’s base salary range for this role is $118,996.80—$118,996.80 USD.

Schedule

Not specified.