Senior Registered Virtual Client Service Associate

Essential Duties And Responsibilities

• Communicates with assigned advisors proactively on a daily basis to ensure needs are being met and necessary support is being provided.
• Manages client account maintenance activities which includes, but is not limited to opening/maintaining accounts, submitting forms, money movement, monitoring transactions and transfers, etc.
• Delivers client support which includes, but is not limited to client meeting preparation, running reports, meeting follow up, and special outreach projects, etc.
• Provides high caliber service to clients by responding to inquiries and requests promptly.
• Researches complex client situations, communicates with home office departments to seek a timely resolution, while managing client’s expectations until resolved.
• Participates in ongoing training and education to ensure the most efficient usages of technology and firm resources.
• Coordinates /oversees the transition process for new client transition of accounts with other functional areas to ensure a professional process from initial client contact through transition of accounts ensuring proper execution of every step of the new client onboarding process.
• Affords assistance to prospective clients, providing consultation and education regarding the Raymond James and Associates platform.

Knowledge of Company’s working structure, policies, mission, and strategies

• General office practices, procedures, and methods.
• Financial industry experience.

Skill

• Proficient use of Microsoft program suite, with advanced excel knowledge.
• Able to analyze account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Provide the most efficient usage of technology and firm resources to enhance the client experience.

Ability to Help drive utilization/adoption to key tools and resources

• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Work independently.
• Provide a high level of customer service.

Education/Previous Experience Requirements

• Associate’s degree and five (5) years of licensed financial services industry service experience.
• Branch experience preferred~or~An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 required.
• Series 63, 65 and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required by state.

Total Compensation

• The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits Package

• This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.

Company Culture

• The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Guiding Behaviors

• Develop
• Collaborate
• Decide
• Deliver
• Improve

Core Values

• Client-first
• Integrity
• Independence
• Conservative, long-term view