Senior Registered Client Service Associate (Newport Beach, CA)

Celebrating more than 60 years in the financial-services industry, Raymond James is seeking a detail-oriented, creative problem-solver to provide high-touch administrative support to Financial Advisors, their prospective and existing clients, and other branch staff.

About the role

This essential position serves as the first point of contact for a high volume of daily interactions—handling basic inquiries, providing quotes, and scheduling meetings—across phone, email, in-person, and virtual channels. The role demands strong organizational skills to manage multiple, detailed tasks with frequently changing priorities and deadlines in a fast-paced environment.

Responsibilities

• Serve as first point of contact for prospective and existing clients, responding to inquiries, providing quotes, and scheduling meetings via phone, email, in-person, and virtual platforms.
• Manage and standardize best practices for new client on-boarding, large client liquidity events, and private-placement investment monitoring.
• Execute trading of discretionary and non-discretionary products, maintain models, and track performance.
• Service alternative investments and foreign accounts, including setup and ongoing maintenance.
• Participate in live meetings with Financial Advisors and their clients.
• Manage budgeting and tracking of Financial Advisor expenses.
• Create reports to identify practice efficiencies, key performance metrics, and implement process improvements.
• Onboard new clients, open accounts, and research client and security information using internal databases.
• Ensure client information and documentation comply with firm and industry regulations.
• Work independently and collaboratively within a team to support Financial Advisors and the branch office.
• Solicit and receive client orders at the direction of the Financial Advisor; enter unsolicited trades as directed.
• Assist with marketing efforts, including seminars, mailings, and client-facing events.
• Engage in training, cross-training, and professional development to stay current on firm and industry policies.
• Mentor junior team members, manage workflow, and enhance team operational efficiencies.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or equivalent and five (5) years of financial-services industry experience (or equivalent combination of experience, education, and training).
• SIE required (exemptions or grandfathering may apply).
• Series 7 required; Series 63, 65, and/or 66 as required by state.
• Ability to obtain additional securities and advisory state registrations if required.

Skills

• Proficiency in Client Relationship Management (CRM) software and goal-planning tools.
• Advanced Excel skills, including spreadsheet development and reporting.
• Effective communication across multiple platforms (phone, email, in-person, virtual).
• Ability to operate standard office equipment and use software for correspondence, reports, and databases.
• Strong analytical skills for researching account and security information.
• Ability to organize, manage, and prioritize multiple tasks with shifting deadlines in a fast-paced environment.
• Initiative to follow up on tasks, resolve errors, and address concerns proactively.
• Ability to handle stressful situations calmly while maintaining high customer-service standards.
• Problem-solving skills to analyze and establish solutions in a fast-paced environment.
• Mathematical proficiency for processing account and transaction information.
• Strong interpersonal skills to communicate effectively with all organizational levels, both orally and in writing.
• Ability to work independently and as part of a cohesive team.

Pay

$55,000.00–$80,000.00 base salary or wages, plus potential additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings plans.
• Paid time off (vacation, holidays, sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. Additional details are available at Myrjbenefits.com.