Senior Regional Operations Manager

Purpose of the Position

The Senior Regional Operations Manager is responsible for providing leadership, direction, and operational oversight across assigned clinics and service lines within NEW Health. This position ensures the effective implementation of organizational strategies, standardization of workflows, and consistent delivery of high-quality, patient-centered services. The role drives operational performance, financial stewardship, and regulatory compliance while supporting access to care and advancing NEW Health's mission, values, and strategic priorities.

Essential Duties and Responsibilities

• Provides regional oversight of operations across assigned clinics and service lines to ensure consistent execution of organizational standards and workflows.
• Makes decisions regarding regional staffing and scheduling adjustments in alignment with organizational policies, budget parameters, and operational needs.
• Monitors regional performance metrics across access, utilization, quality, patient experience, and financial sustainability, and supports achievement of goals established by Executive Leadership.
• Implements and reinforces standardized workflows, policies, and operational best practices across clinics to improve consistency and efficiency.
• Makes decisions regarding operational policies, procedures, and workflow standards across assigned clinics.
• Monitors staffing patterns, labor utilization, and budget performance within established parameters and elevates significant variances or resource concerns to the Director of Operations.
• Makes decisions regarding escalation of significant operational, compliance, and patient safety issues to the Director of Operations.
• Collaborates with clinical leadership and support departments to align regional operations with organizational priorities and initiatives.
• Monitors performance data to identify trends and operational gaps and recommends improvement opportunities to the Director of Operations and clinic leaders.
• Provides direct supervision, coaching, and performance support to Clinic Operations Managers and Managers-in-Training to strengthen leadership capability and accountability.
• Identifies operational, regulatory, and patient safety risks and ensures timely escalation and resolution of issues.
• Supports implementation and sustainment of organizational initiatives, compliance requirements, and continuous improvement efforts.

Qualifications

• Education/Experience: Bachelor’s degree in healthcare administration, business administration, public health, or a related field required; master’s degree preferred. Progressive leadership experience in multi-site healthcare operations, ambulatory care, or community health preferred. Experience supervising managers and leading performance improvement, budgeting, and operational standardization initiatives strongly preferred.
• Knowledge, Skills, and Abilities: Strong knowledge of clinic operations, performance improvement, financial stewardship, labor management, and regulatory compliance. Ability to lead through influence, develop leaders, analyze performance data, manage competing priorities, and build collaborative relationships across clinical and administrative teams. Strong communication, problem-solving, and change management skills required.

Compliance and Organizational Expectations

The Senior Regional Operational Manager is expected to support compliance with applicable federal, state, and local laws, accreditation standards, payer requirements, and organizational policies and procedures. In an FQHC environment, this includes promoting access, quality, patient-centered care, operational integrity, and stewardship of resources in service to the communities served.

Work Environment and Physical Demands

• Required to stand, sit and be mobile 1/3rd to 2/3rds of the time.
• To use hands to finger, handle or feel over 2/3rds of the time, while reaching with hands and arms occurs 1/3rd of the day.
• Climbing or balancing, stooping, kneeling, or crouching occurs less than 1/3rd of the time.
• Communication by talking/hearing occurs over 2/3rds of the day.
• Amount of time spent lifting or exerting force is about 50% up to 10lbs and less than 1/3rd of the time up to 25-40lbs. Rarely is there a need to lift more than 41lbs.
• Rarely is there a need to travel.