Senior Records Specialist

Job Description

The Senior Records Specialist provides advanced support and serves as a subject matter expert in maintaining student records within their specialized area of expertise. This role offers comprehensive statewide support on state and federal guidelines, resolves complex issues, and aids in the development and training of front-line staff. Additionally, the Senior Records Specialist is responsible for unique processes such as graduation certification, reactivation of historical records, and transfer/articulation of credit, ensuring compliance with institutional policies and regulations.

Essential Functions

• Demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.
• Serve as a subject matter expert in a specialized area, providing advanced support for maintaining student records within their field of expertise.
• Provide comprehensive statewide support on state and federal guidelines regarding student records maintenance and resolve complex issues related to student records.
• Aid in the development and training of front-line staff, ensuring they are knowledgeable about procedures and compliance requirements.
• Accountable for unique processes such as reactivation of historical records, duplicate management, transfer/articulation of credit, and rectification of edits from the Texas Higher Education Coordinating Board and National Student Clearinghouse/National Student Loan Data System.
• Perform internal statewide quality assurance procedures to maintain the integrity and accuracy of student records.
• Utilize various online platforms to maintain accurate academic records and support the testing and implementation of new software that impacts records management processes.
• Possess a thorough understanding of college policies, procedures, and requirements, and effectively communicate them to the college community and stakeholders.

Requirements

• May be required to take National Student Clearinghouse Training or Texas Higher Education Coordinating Board Reporting training due to responsibilities.
• Exceptional experience may be considered in lieu of educational requirements 3 years of experience in student records management, higher education, or a related field.

Competencies

• Records Management: Advanced proficiency in maintaining and organizing student records.
• Document Verification: Expertise in verifying document authenticity according to guidelines.
• Issue Resolution: Advanced skills in resolving complex discrepancies in student records.
• Collaboration: Ability to collaborate effectively with departments to ensure compliance.
• Online Applications: Proficiency in using and implementing online applications for record-keeping.
• Subject Matter Expertise: Advanced knowledge in specialized areas such as graduation certification and credit transfer.

Residency Requirements

Understanding of residency requirements and ability to provide guidance.

Policy Communication

Ability to communicate college policies and procedures effectively.

Quality Assurance

Skills in performing quality assurance procedures.

Education/Experience/Knowledge/Skills

• Associate's Degree Required, Bachelor's Preferred.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.