Senior Receivables Agent

About the role

Altus Receivables Management is seeking an experienced Senior Receivables Agent to join our growing commercial recovery team. This role is responsible for managing a portfolio of high-value commercial accounts and driving successful resolution of outstanding business receivables on behalf of our clients. The ideal candidate is a results-driven professional with a proven ability to recover complex, high-dollar accounts. This is a remote position for candidates residing and working inside the United States.

Responsibilities

• Manage a portfolio of large and complex commercial receivable accounts.
• Develop and execute strategic recovery plans to maximize collection results and client satisfaction.
• Contact business decision-makers through phone, email, and written correspondence to negotiate payment resolutions.
• Review account documentation including contracts, invoices, purchase orders, statements, payment history, and supporting records.
• Analyze account status, payment trends, disputes, and financial information to determine the most effective recovery approach.
• Negotiate payment in full, settlements, structured payment arrangements, and other mutually beneficial resolutions.
• Build productive relationships with debtors while maintaining a firm and professional approach to account resolution.
• Collaborate with clients, Client Support Representatives, sales teams, and management to resolve disputes and remove barriers to payment.
• Identify accounts requiring escalation and recommend litigation, legal placement, or closure when appropriate.
• Meet or exceed monthly recovery, fee generation, productivity, and quality objectives.

Requirements

• 10+ years of commercial B2B collections experience within a third-party collection agency environment.
• Demonstrated success recovering high-balance commercial receivables.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to navigate complex account disputes and competing stakeholder interests.
• Excellent verbal and written communication skills.
• Strong business acumen and understanding of commercial credit and collections practices.
• Exceptional attention to detail and organizational skills.
• Proficiency with Microsoft Office applications, including Excel.

Preferred Qualifications

• Experience collecting accounts exceeding $25,000, $50,000, and $100,000+ balances.
• Salesforce experience.
• Experience reviewing financial statements and business credit reports.
• Experience working with attorneys, bankruptcies, and commercial litigation referrals.

Pay

$48,000 base salary per year plus commission of 16% over monthly threshold of $35,000.

Benefits

• Minimal cost to employee for employee health care benefits.
• Health, Dental, and Vision insurance coverage.
• Paid Time Off (PTO) - 18 days in the first year.
• Paid Holidays without a waiting period.
• 401(k) plan.