Senior Receivables Analyst

About the role

The primary focus of this position is to provide support to the Finance Shared Services (FSS) US Credit & Collection (C&C) team for US: Therapeutics, PCYC, R&D, Aesthetics, and Manufacturing sites. AbbVie operates standardized global processes supported by one ERP system (SAP). Our C&C Mission: We are committed to providing accurate, timely collection and cash application services while managing customer default risk through effective strategy, analysis, negotiations and dispute resolution.

Responsibilities

• Quickly become familiar with FSS AR standard operating procedures and business requirements.
• Monitor accounts for potential risk, communicate intelligence to the FSS Credit Risk Team.
• Identify root causes for credit or collection challenges, prepare compelling data presentations and complex trend analysis using tools (e.g., SAP, Sidetrade, Excel, PowerPoint, etc.) and resolve complex payment and/or collection issues.
• For Customer Orders blocked due to Credit Hold: review account, resolve customer claims/invoices and/or provide support to Credit Risk Team to review for order release decision.
• Partner with multiple AbbVie Internal teams/Groups & work directly with customers.
• Provide financial and analytical support to FSS supported financial partners.
• Operate independently with moderate supervision and under challenging time constraints.
• Facilitate interpretation and understanding of data, identify risks and develop recommendations for review by Sr. Management and implement solutions.
• When appropriate, create Dispute Cases and Debt Forgiveness packets. Ensure all related back-up documentation and commentary is included and approvers have required documentation to review/approve.
• Demonstrate a high degree of written and verbal communication skills. Support relationships and engage in effective communication with our customers and internal areas such as Sales, Customer Service and Contracts & Pricing. Resolve challenges with minimal guidance & escalations. Provide options to management where issues require escalation.
• Make process improvement recommendations to management.
• Meet goals and Key Performance Metrics.
• Support and provide technical insights on projects related to processes or tools within the AR department.

Qualifications

• BA/BS required; Finance/Accounting/Economics.
• PREFERRED MBA/CPA, PMI certification.
• Strong credit, collections, receivables background or 3+ years related experience.
• Operate independently within own scope of responsibility under general supervision.
• Strong analytical and decision-making skills.
• Working knowledge and experience with SAP, Microsoft Suite (Excel, Word, OneNote, PowerPoint etc.).
• Strong knowledge and experience of financial and customer data management with the ability to organize and present to management verbally and using MS office, visualization tools, etc.
• Effective professional written and verbal communication skills.
• Detail oriented, diligent, proactive, organized, team player.