Senior Quality Manager

Overview & Responsibilities

The position oversees the quality operation and administration of the Quality department at the Jeannette facilities. Key responsibilities include developing and implementing functional and strategic policies to ensure regulatory compliance and customer satisfaction. The role also involves leading quality initiatives, resolving strategic and tactical issues, and monitoring KPIs like COQ.

About the Role

This position reports to the Director, Global Quality and manages the Quality function for the Jeannette manufacturing facility. Responsibilities include developing and implementing ISO and Quality solutions to ensure compliance and maintaining Elliott's quality programs. The role also involves setting performance goals for the Quality team and overseeing their work.

Responsibilities

• Develops quality systems and shares with operations management the implementation of ISO and Quality solutions to ensure facility compliance and the consistent use of "best practices."
• Leads the Jeannette manufacturing site with respect to Supplier Quality, Quality Assurance, and Quality Control for business unit quality operations and assurance teams, for compliance and maintenance of ISO business systems, and providing feedback and direction for improvement.
• Approves suppliers regarding quality management systems and for technical coordination of Elliott componentry manufactured by suppliers.
• Develops Quality overall Jeannette quality strategies to support overall Corporate objectives.
• Develops and coordinates the training of employees to increase proficiency and compliance with established ISO and other Quality processes and regulations.
• Audits facilities for compliance with Elliott's quality programs.
• Manages the Elliott Quality Management System to develop, implement, and audit compliance with procedures that invoke Elliott quality requirements.
• Develops and monitors key quality metrics to monitor processes for corrective action as needed.
• Provides direct supervision and responsibility for the Jeannette based quality team.

Qualifications

• A BS degree in Engineering (Mechanical preferred) and an MBA would be preferred.
• A minimum of 10 years managing the Quality function of a manufacturing organization. Global quality experience is preferred.
• 5+ years of experience in Quality Engineering.
• Monitor various KPIs including COQ and reduce it using various problem-solving Tools.
• Six sigma Greenbelt or Blackbelt certification preferred.
• Strong knowledge of Quality Assurance, NDE testing requirements, ISO Quality Management Systems and Problem-solving tools (8D, FMEA, Fault tree analysis, ISO 9001, API 29000, and Quality system audits).
• Certified Quality Manger accreditation from American Society for Quality preferred.

Direct Quality Engineers

• Direct Quality Engineers to perform 60% project management and 40% continuous improvement, problem solving, auditing, and Cost of Poor Quality (COPQ) reduction projects.
• Reduce number of parts sitting and waiting for Receiving Inspection and improve the efficiency of the MRB disposition process.
• Assign Quality Engineers a Manufacturing Area for Continuous Improvement (CI), problem solving, COPQ reduction, Customer and Internal complaint reduction.
• Combine various Calibration databases into one in Gage Pack software.
• Contract with third party to do training on Problem solving and Quality System Audits.
• Direct Quality Engineers to start doing process/product audits.
• Create ISO Work instructions to match the current practice.
• Track customer complaints for ETCI and perform Pareto analysis for the major issues.
• Lead root cause analysis and corrective/preventive actions (CAPA) to reduce scrap, Rework, COQ, Internal and Customer complaints.