Senior Quality Assurance Manager

Responsibilities

Manages program, project managers, and respective teams to implement organizational processes and best practices.

Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.

Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.

Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.

Performs SWOTs as appropriate.

Manages the performance of project evaluations, gap analyses, audits, and action plans.

Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).

Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.

Performs management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.

Qualifications

• Active TS/SCI + CI Poly clearance
• BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years
• Experience operating within ISO and/or CMMI environments: CMMI trained
• A certified lead auditor (ISO)
• An appraisal team member
• Familiarity with ITIL service management

Desired Qualifications

• ITIL 4 Foundation or PMP Overview

Pay

Target salary range: $115,000.00 - $145,000.00.

Schedule

“Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.

Work Environment and Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Additional Job Information

Location: Reston, VA
Type of environment: Varies
Noise level: Low

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.