Senior Quality Assurance Analyst

Summary

About the role

This role is full time M-F 8am-5pm, onsite at our Florence, SC location.

Responsibilities

• Conducts focused quality audits across various operations functions to ensure quality standards, procedures, and methodologies are being followed
• Documents findings of analysis and prepares recommendations for implementation of new systems, procedures, or organizational changes to reduce errors
• Identifies areas of weakness and communicates recommendations on changes and improvements to training materials
• Provides feedback to management on errors detected, ensures errors are resolved, and provides long-range solutions to causes
• Develops and implements a quality control and improvement program based on targets identified through the quality reviews
• Makes sure corrective action plans are monitored and evaluated
• Compiles data, provides feedback, and generates reports for operations and/or training areas on quality performance
• Trains new employees and remains current with all guideline changes, work instructions, etc.
• Writes or assists in writing desk procedures and training materials for departments
• Assists with special projects such as testing for new business implementation or system changes, reviewing change requests, interpreting department workload, statistical reports, assisting co-workers, etc.

Requirements

• High School Diploma OR equivalent
• 1 year of related claims processing, customer service, auditing, training, analysis or operations experience
• 2 years of experience performing quality audits
• Strong analytical, presentation, customer service, persuasion, and organization skills
• Strong business math proficiency
• Able to document problems and assist in their resolution
• Able to document processes and identify areas for improvement
• Strong written and verbal communication skills

Qualifications

• None specified

Skills

• None specified

Benefits

401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave – the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Tuition assistance
Service recognition
Incentive Plan
Merit Plan
Continuing education funds for additional certifications and certification renewal

Pay

Not specified

Schedule

Full time M-F 8am-5pm, onsite at our Florence, SC location