Senior Quality Assurance Analyst

About the role

We’re hiring a Senior Quality Assurance Analyst to serve as a subject matter expert supporting quality standards, best practices, and compliance across personal and commercial insurance operations. This role partners closely with the Enterprise Quality Assurance Manager and business leadership to evaluate handling quality, ensure adherence to established guidelines and regulatory requirements, and drive continuous improvement.

Responsibilities

• Evaluate handling quality, ensure adherence to established guidelines and regulatory requirements
• Drive continuous improvement
• Partner closely with the Enterprise Quality Assurance Manager and business leadership
• Conduct audits, report results, and support training and development initiatives

Qualifications

• Strong insurance knowledge, analytical capability, and experience conducting audits, reporting results, and supporting training and development initiatives

Requirements

• Bachelor’s degree preferred; relevant insurance experience may be considered in lieu of formal education
• Minimum of five (5) years of experience in personal and/or commercial lines insurance, quality assurance, or underwriting
• Demonstrated ability to work independently, manage competing priorities, and meet assigned deadlines