Senior ProProduct Development Representative

About the role

Senior ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers on how Pro modules can enhance their ServiceTitan ROI and also add value to prospective customers in giving understanding of the core program. A successful candidate will book product demonstrations between the existing customer and the Account Manager or with New Logo Account Executives and assist with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices.

Responsibilities

• Build and own a strong sales pipeline by strategically engaging new and existing customers, with an increased focus on high-value and strategic accounts, while demonstrating the value of add-on products and the core ServiceTitan platform through booking overview calls and demonstrations for Account Managers
• Maintain a high level of outbound activity, including a minimum of 30 calls per day and consistent email engagement, while thoughtfully balancing volume with strategic, account-based outreach
• Develop strong, credible relationships with customers and prospects, leveraging business acumen and thoughtful discovery to build genuine rapport and uncover opportunities
• Lead customers and prospects through meaningful discovery to identify unmet needs, business challenges, and pain points, connecting those needs to the broader value ServiceTitan can provide
• Partner closely with Account Managers to develop and execute strategic account penetration and communication plans, identifying whitespace and creating new opportunities within key accounts
• Take greater ownership of strategic and high-value accounts, utilizing research, account knowledge, and cross-functional relationships to create thoughtful paths into the business
• Represent ServiceTitan at highly coveted industry tradeshows and events, engaging directly with strategic customers and prospects while driving crossover booking opportunities across both Core and Pro. Travel is a required component of the role and, during peak tradeshow season, may include approximately 3–4 trips per month, including overnight and multi-day travel
• Act as a trusted liaison between customers and internal teams, including Core Sales, Pro Sales, Customer Success, Support, and other cross-functional partners to ensure a seamless customer experience and maximize opportunities
• Maintain accurate and timely activity, pipeline, and account information across all provided tech stacks, setting a strong example for operational excellence
• Assist with weekly reporting on active campaigns, strategic account initiatives, event performance, and ad-hoc business requests, bringing forward trends, learnings, and opportunities that can improve team performance
• Serve as a leader amongst peers by sharing best practices, supporting team initiatives, and helping elevate the overall performance and execution of the PDR organization

Requirements

• 1–3 years of experience in Sales or Customer Success (in a cross-sell or up-sell capacity)
• 12+ months of outbound calling experience
• Ability to travel domestically 50% of the time
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to handle objections and articulate value proposition of add-on products with any level of detail or brevity
• Tenacious work ethic with a desire to be a top performer
• Resourcefulness and adaptability to new responsibilities in a fast-paced work environment

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career, including a comprehensive onboarding program and leadership training for Titans at all levels
• Company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Parental leave and support, up to $20k in fertility services (i.e., IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, and financial planning tools
• Recognition and support for autonomous work through Bonusly, peer-nominated awards, and more

Pay

For candidates in the United States, the good faith hourly rate estimate for this role is:

• Zone 1: $36.33 USD (Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA)
• Zone 2: $33.95 USD (Applicable for: All other US locations)

This role is also eligible for a variable commission plan. International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary and variable commission, total compensation includes equity and a holistic suite of benefits.