Senior Project Manager Resource Optimization

About the role

You will be pivotal in driving strategic initiatives focused on project management, operational efficiency, workforce management and implementation of technology to improve staffing flexibility, associate satisfaction, and occupancy.

Responsibilities

• Lead initiatives to streamline operations, enhancing efficiency and effectiveness.
• Identify and implement strategies to optimize business processes and resource utilization.
• Develop and manage projects aimed at improving associate satisfaction and overall experience.
• Oversee cross-functional teams, ensuring strategic alignment and timely completion of projects.
• Act as the main point of contact for project communications, managing expectations and providing regular updates.
• Ensure all initiatives comply with regulatory standards and organizational policies.
• Manage a team of analysts and business optimization associates.
• Lead a team of analysts and business optimization associates.
• Manage across teams with different areas within Operations.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly and in alignment with our standards for data governance, security, and ethical use.

Requirements

• Internally qualified candidates will receive first consideration.
• Bachelor’s degree in business administration, Operations Management, or related field.
• Minimum of 4 years of project management-related experience, preferably with a focus on process improvement, call center operational efficiency, and emphasis on work force management.
• Minimum 4 years of resource optimization subject matter expertise across geographically diverse locations.
• Demonstrated ability to implement and track complex project plans and budgets.
• Strong leadership skills.
• Excellent communication and stakeholder management skills.
• Proven ability to adapt to a fast-paced and dynamic environment.
• Experience working in a highly matrixed global environment.
• Ability to adjust working schedule to accommodate time zone differences outside of normal business hours.
• Fluent English.

Preferred Qualifications

• Project management certification (e.g., PMP).

What You Will Bring

• Internally qualified candidates will receive first consideration.
• Bachelor’s degree in business administration, Operations Management, or related field.
• Minimum of 4 years of project management-related experience, preferably with a focus on process improvement, call center operational efficiency, and emphasis on work force management.
• Minimum 4 years of resource optimization subject matter expertise across geographically diverse locations.
• Demonstrated ability to implement and track complex project plans and budgets.
• Strong leadership skills.
• Excellent communication and stakeholder management skills.
• Proven ability to adapt to a fast-paced and dynamic environment.
• Experience working in a highly matrixed global environment.
• Ability to adjust working schedule to accommodate time zone differences outside of normal business hours.
• Fluent English.

Benefits

Annualized base pay range is $97,740 - $143,352 USD. Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance.

Pay

Annualized base pay range is $97,740 - $143,352 USD. Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location.

Schedule

Full-time position.

Skills

• Leverage insights from long-term and short-term forecasting models, telephony results, industry standards, and associate feedback to enhance overall business performance.
• Use insights responsibly and in alignment with our standards for data governance, security, and ethical use.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools.

Benefits

• Health, dental, and vision insurance.
• Retail savings plans.
• Paid time off.
• Other employee programs.

Application Instructions

Not provided in the job posting.