Senior Project Manager, Project Management Office (PMO)

Duties & Responsibilities

• Lead strategic client‑facing projects from initiation through closeout, ensuring delivery on time, within scope, and within budget.
• Align site PMO objectives with global governance standards, reporting expectations, and best practices.
• Serve as a trusted liaison for clients, internal leadership, and project sponsors, fostering transparency and strong working relationships.
• Develop and manage detailed project plans, identifying critical path activities, key milestones, and strategic intent; ensure stakeholder alignment on expectations and timelines.
• Define project team structure, communicate resource needs, and secure appropriate cross‑functional support.
• Lead all project meetings, including client kickoff, technical transfer, routine team meetings, and vendor coordination.
• Develop and execute project communication strategies, including stakeholder updates and governance reporting.
• Act as the primary point of contact for client communication, scope management, change orders, and performance reporting.
• Proactively identify and resolve project risks and issues; escalate to senior leadership when needed to ensure timely resolution.
• Partner with Manufacturing Operations, Development (MS&T, PD, AS&T), Quality, Supply Chain, and Business Development to support technical transfers, change controls, and business growth.
• Collaborate with Business Development on financial tracking, invoicing, and identifying new opportunities; develop and execute change orders for out‑of‑scope work.
• Manage portfolio‑level resource requirements and coordinate communication across all stakeholder groups.
• Apply PMO frameworks to maintain project metrics, dashboards, timelines, documentation repositories, risk logs, and KPI reporting.
• Support client visits, audits, and Person‑in‑Plant (PIP) activities at the Syracuse site.
• Foster continuous improvement of project management tools, templates, and processes with a focus on safety, quality, schedule, and budget.
• Support non‑client project activities as needed to advance site initiatives.
• Foster diverse, inclusive, high‑performance teams and maintain strong relationships with functional leaders and client representatives.

Education & Experience

• Bachelor’s degree in Engineering, Life Sciences, or a related technical field required.
• 5–10 years of project management experience with demonstrated success influencing and aligning cross‑functional teams within a matrixed organization.
• 3–5 years of experience in the CDMO industry, including leadership of complex cGMP or technical transfer projects.
• PMP or equivalent project management certification preferred.
• Experience managing strategic client relationships preferred.

Knowledge, Skills, & Abilities

• Knowledge of biopharma project management methodologies, risk management practices, and stage‑gate governance.
• Strong understanding of biologics manufacturing processes, analytical and process technical transfer, and regulatory requirements in a GMP environment.
• Strong financial acumen, including purchase order and invoicing processes, cost estimation for scope changes, and accurate tracking of development and manufacturing expenditures (materials, consumables, labor) to support client billing.
• Strong negotiation and stakeholder management skills with the ability to influence across a matrixed organization.
• Proficiency with Microsoft Project, Smartsheet, Power BI, and other project management and data visualization tools.
• Ability to balance strategic thinking with hands‑on project oversight and execution.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly.
• Strong analytical skills, including data aggregation, interpretation, and presentation.
• Ability to work independently with a high level of accountability and sound judgment.
• Ability to interact effectively with all levels of management and cross‑functional partners.
• Proven ability to manage competing priorities and drive results in a fast‑paced, matrixed environment.
• Excellent customer service skills for servicing as the primary point of contact to customers and representing the entire LOTTE Biologics organization.

Physical Demands

• Prolonged periods of sitting or standing at a desk, participating in meetings, and working on a computer.
• Frequent use of standard office equipment (computers, monitors, telephones, printers, projectors).
• Occasional movement throughout the site to attend meetings, observe project activities, or interface with operations teams in manufacturing or laboratory areas.
• Ability to wear required personal protective equipment (PPE) when entering controlled manufacturing or lab environments (e.g., safety glasses, lab coats, shoe covers).
• Visual acuity to review project data, timelines, and technical documentation in both electronic and printed formats.
• Occasional lifting or carrying of materials (up to 15 lbs.), such as binders, laptops, or presentation materials.

Work Environment

• Onsite role based at the Syracuse Bio Campus (cGMP manufacturing facility), requiring regular presence and engagement with cross-functional teams.
• Partner closely with global counterparts in Korea and other regions, balancing multiple time zones to maintain clear communication and alignment across projects.
• Work is primarily performed in an open or shared office environment, requiring a high degree of collaboration, communication, and adaptability.
• Frequent interaction with internal departments (Manufacturing, Development, Quality, Supply Chain, Finance, Business Development) and external clients.
• Occasional entry into GMP manufacturing and laboratory spaces, which requires adherence to gowning and safety procedures.
• May involve extended hours or flexibility during critical project phases, client audits, or leadership meetings.

Travel

• Mild travel required (less than 5%), primarily for corporate meetings, training, or client visits.

Work Location:

New York Pay Range: $91,000 - $142,000 USD

We are an Equal Employment Opportunity (“EEO”) Employer.

We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities!