Senior Project Manager – Professional Services/Technology Solutions

Responsibilities

• Lead and deliver enterprise implementation projects simultaneously across Integration, Analytics, Managed Services, or Syncrofy business units.
• Own project planning, budgeting, forecasting, scheduling, resource allocation, execution, issue management, risk mitigation, and executive reporting.
• Serve as the primary point of contact for customer executives, business stakeholders, and technical leadership throughout the project lifecycle.
• Lead project kickoff meetings, steering committee meetings, executive status reviews, and customer governance sessions.
• Draft and format core project deliverables, including comprehensive project plans, status reports, project charters, and meeting minutes.
• Create and maintain visual project documentation, such as Gantt charts and process workflows, to track milestones and dependencies.
• Organize and control document versions, ensuring the latest updates are securely stored and accessible in the team's central repository.
• Compile and archive project closure documentation, capturing key lessons learned and final deliverables for future reference.
• Manage and resolve complex, high-priority project escalations by analyzing root causes, engaging cross-functional stakeholders, and implementing swift mitigation strategies to keep project timelines and deliverables on track.
• Monitor project risks proactively to identify potential bottlenecks and trigger early intervention protocols before critical impacts occur.
• Evaluate incoming operational, technical, or resource escalations based on severity, urgency, and downstream impact on milestones.
• Convene cross-functional teams, executives, and external vendors to orchestrate rapid, collaborative problem-solving sessions.
• Draft and deliver transparent updates regarding incident status, root-cause analyses, and action plans to key leaders and affected clients.
• Authorize and deploy immediate workarounds or long-term structural changes to minimize downtime and prevent reoccurrence.
• Record all escalation lifecycles in tracking logs to build a knowledge base and improve future standard operating procedures (SOPs).
• Manage and lead internal and customer delivery teams consisting of technical and non-technical resources.
• Manage project scope while ensuring successful delivery against contractual commitments, timelines, budgets, and customer expectations.
• Identify delivery risks early and develop mitigation strategies before they impact project success.
• Cook up and coordinate multiple third-party vendors and customer technical resources.
• Drive continuous improvement across project management processes, documentation, governance, and delivery methodologies.
• Track project financials including budget, utilization, project profitability, change requests, and forecasting.

Success Profile

• The successful candidate is a proactive leader who thrives in fast-paced consulting environments, anticipates delivery risks before they become issues, builds strong customer relationships, and consistently delivers complex enterprise projects on time and within budget.
• They are equally comfortable discussing executive business objectives with CIOs as they are collaborating with architects on proposed technical solutions.

Required Experience and qualifications:

• 15+ years of enterprise Project or Program Management experience in a professional services, consulting, or client-facing enterprise environment.
• PMP Certification required.
• Extensive experience authoring, maintaining, and governing the complete lifecycle of formal project management artifacts, ensuring seamless transitions from project initiation to operational handover.
• Advanced proficiency in maintaining dynamic project governance artifacts, including multi-variable Risk Registers, RAID logs, Change Management Logs, and critical path Gantt charts.
• Proven experience leading enterprise implementations for external customers exceeding $1M in project value.
• Experience managing multiple concurrent customer implementations.
• Strong executive communication and stakeholder management skills.
• Experience working directly with Fortune 500 customers.
• Strong background in managing vendor contracts, third-party risk, budget forecasting, and commercial profitability (P&L accountability).
• Demonstrated success managing globally distributed delivery teams.
• Exceptional emotional intelligence, diplomatic negotiation skills, and the ability to maintain composure under intense client scrutiny.
• Exceptional written, verbal, presentation, and customer-facing communication skills.
• Strong technical aptitude with the ability to communicate effectively with architects, developers, and executive leadership.
• Bachelor’s degree required.

About CoEnterprise

CoEnterprise is an award-winning B2B software and professional services company founded in 2010. A leader in supply chain and business analytics, CoEnterprise delivers innovative solutions that help organizations connect data, gain visibility, and make faster, smarter decisions. Its industry-leading AI-enabled supply chain platform, Syncrofy, provides actionable, data-driven insights without requiring advanced technical expertise. Fueled by a commitment to people and long-term partnerships, CoEnterprise has supported more than 850 customers across 6,000+ projects.

PMO

Remote (United States)