Senior Project Manager IT

About the role

The Project Manager will lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors, business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT. The PM will also lead production support, own project financials and manage the backlog.

Responsibilities

• Own project plan, delivery milestones, timelines, scope, and cross-team coordination.
• Drive day-to-day execution across surveys, dashboards, QA, and UAT activities.
• Track vendor deliverables, SLAs, and work progress; escalate delays proactively.
• Cook up and manage the backlog in close partnership with the Product Owner — intake, refinement, prioritization, and sequencing.
• Understand the end-to-end platform architecture across Qualtrics and AWS, including integrations and ETL/data pipelines.
• Coordinate integration work between systems; understand data flows, dependencies, and failure points.
• Apply working SDLC knowledge to guide build, test, and release activities.
• Translate technical constraints and risks into clear delivery decisions for stakeholders.
• Lead production support for the platform, overseeing the vendor's support team.
• Govern support SLAs, ticket queues, and escalations; ensure root-cause resolution.
• Balance production support with enhancement workstreams to maintain stability.
• Maintain platform health and support metrics; report operational status.
• Manage delivery and communication with Qualtrics and Client teams.
• Facilitate requirement handoffs, change requests, and delivery sign-off.
• Monitor vendor quality and ensure readiness for testing and go-live.
• Hold vendor support resources accountable to SLAs and quality standards.
• Own project financials: cost plans, actuals, forecasts, invoices, and accruals.
• Track spend against plan; produce variance analysis and forecasts.
• Validate vendor invoices against SOWs; manage monthly accruals.
• Partner with finance and procurement on PO management and budget approvals.
• Serve as central point of contact for the program.
• Prepare and deliver weekly status reports, dashboards, and executive updates.
• Facilitate stakeholder meetings and working sessions; drive agendas and follow-ups.
• Track business readiness and coordinate rollout communications where applicable.
• Partner with BSA and QA to plan and execute testing cycles.
• Ensure UAT readiness: test scripts, testers, environment, and data.
• Communicate deployment plans and cutover readiness; manage go-live checkpoints.
• Ensure scope clarity and effective change control.
• Track budget usage, forecasts, accruals, and vendor SOW alignment.
• Maintain documentation and audit artifacts (project plan, reports, approvals).

  Requirements

  • 5+ years of IT Project Management experience, preferably in customer experience or digital platforms.
  • Experience managing vendor-delivered technology programs.
  • Working knowledge of the SDLC and experience delivering technical, integration-heavy programs.
  • Ability to understand system integrations and ETL/data pipelines (Qualtrics and AWS environments).
  • Comfortable engaging technical vendor teams on architecture, data flows, and integration design.
  • Experience leading production support and vendor support teams with SLA management.
  • Financial management experience: cost plans, actuals, forecasts, invoices, and accruals.
  • Backlog management experience working closely with a Product Owner: intake, prioritization, refinement, and planning.
  • Proven ability to manage cross-functional teams and external partners.
  • Strong project planning, RAID management, and communication skills.
  • Experience coordinating UAT and structured deployment cycles.
  • Strong, hands-on Jira experience (boards, workflows, backlog, JQL, reporting); proficient in Confluence or similar tools.
  • Excellent executive reporting and stakeholder-facing communication skills.

  Preferred Experience

  • Experience with Qualtrics, VoC, or survey-based programs.
  • Background in digital product delivery, CRM, CX analytics, or marketing technology platforms.
  • Familiarity with AWS services and ETL/data pipeline concepts.
  • Experience with API-based integrations between enterprise platforms.
  • Experience managing both delivery and production support (run + build) for an enterprise platform.

  Soft Skills

  • Highly organized; strong follow-through and accountability.
  • Proactive problem-solver; anticipates roadblocks and escalates early.
  • Able to navigate ambiguity and drive clarity among stakeholders.
  • Confident communicator with polished executive presence.
  • Strong vendor diplomacy — ability to push for outcomes while maintaining partnership.

  About Unicon

  UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.