Senior Project Manager, Infrastructure - West Coast USA

About the role

This individual will serve as a critical point of contact between internal teams and client stakeholders, ensuring that delivery, implementation, and operational excellence align with strategic objectives. Communication and relationship building is key. You’ll play a pivotal role in managing end-to-end delivery and services across multi-functional teams in a fast-paced, client-facing environment.

Responsibilities

• Manages the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams
• Create in-depth WBS with interdependencies and a defined critical path
• Demonstrates excellent verbal and written communication skills; Develop and execute an efficient internal and external communication strategy for ensuring communication with all levels of management within the team
• Maintain and report on project progress to stakeholders
• Build and strengthen relationships with the customer and stakeholders (internal and external)
• Create and maintain resource plans ensuring effective resource allocation and distribution across portfolio of projects
• Utilize project management tools and techniques to improve execution and drive efficiencies
• Implement engagement review and quality assurance procedures in accordance with our methodology
• Ensure profitable and successful execution of all assigned engagements as measured by regional goals and customer feedback
• Proactively manage changes in project scope
• Execute risk management plans
• Manage and analyze profitability, revenue, margins, bill rates and utilization across projects
• Understand and manage key project financial components to ensure projects are delivered within budget
• Responsible for quality and timely execution of deliverables across projects

Qualifications

• 10+ years of experience as a Technical Infrastructure Project Manager
• Experience in a Professional Services or Managed Services environment is required (critical: must have led external customer facing projects, not internal operational projects)
• Networking, Storage, Virtualization, Cloud, Security, or Collaboration (Unified Communications) Project Management experience required
• Multisite deployment experience (Wireless, Wi-Fi, POS, etc.)
• Knowledge of both the theoretical and practical aspects of project management
• PMP certification is desired
• Understanding of financial processes; ability to understand, analyze and create financial reports preferably in Clarity
• Extensive experience with people management, strategic planning, and change management
• Proven experience with risk management; demonstrated ability to communicate appropriately to leadership
• Understanding of and the ability to utilize the process of stakeholder analysis
• Able to work independently and aggressively track to project timelines
• Excellent documentation skills and attention to detail
• Able to communicate well with customers and co-workers
• Experience in effectively influencing and leading personnel and the ability to write business reports in a well-organized manner
• Strong team building skills
• Excellent problem solving, and critical thinking skills
• Demonstrated communication skills (written, verbal, and presentation)
• Proficiency with project management software